AJO orchestration campaign - error | Community
Skip to main content
Michael_Soprano
Michael_Soprano
Level 10
February 20, 2026
Solved

AJO orchestration campaign - error

  • February 20, 2026
  • 2 replies
  • 35 views

I have all required access in order to have access for this feature. We have this add-on. Yet I still have this error:

 

Sent to Adobe support. Any ideas? 

Best answer by Pulkit_Jain_

​@Michael_Soprano 

This error usually appears when AJO cannot load campaigns due to a backend issue (often a provisioning inconsistency).

Try refreshing the page or switching sandboxes. Is the behavior consistent for everyone in this Org?

2 replies

Pulkit_Jain_
Adobe Employee
Pulkit_Jain_Adobe EmployeeAccepted solution
Adobe Employee
February 20, 2026

​@Michael_Soprano 

This error usually appears when AJO cannot load campaigns due to a backend issue (often a provisioning inconsistency).

Try refreshing the page or switching sandboxes. Is the behavior consistent for everyone in this Org?

    AmitVishwakarma
    Community Advisor
    AmitVishwakarmaCommunity Advisor
    Community Advisor
    February 20, 2026

    HI ​@Michael_Soprano ,
    That screen/error usually means the Orchestrated Campaigns feature is not fully provisioned on Adobe’s side for that org/sandbox, not that you’re missing UI access yourself.

    A few quick checks you can do your side:

    • Make sure you’re in the right sandbox where the Orchestration add‑on was provisioned.
    • In Admin -> Permissions, confirm your product profile includes the AJO Campaigns/Orchestration permissions (view + manage campaigns).
    • Ask a colleague with full admin rights to try the same view; if they see the same “Something went wrong / unable to display this list” message, it’s almost certainly a backend provisioning inconsistency.

    If all of the above look fine, there’s nothing you can fix in the UI – Adobe Support has to repair the org/sandbox provisioning using the reference ID from that error banner.

    Thanks,
    Amit

    Amit Vishwakarma - Adobe Commerce Champion 2025 | 16x Adobe certified | 4x Adobe SME
    Terms & ConditionsAccessibility statement

    Loading footer...