How to use exit criteria to remove an already contacted email address

Forum|Forum|1 year ago
February 10, 2025
2 replies
1510 views

Hi,

I am working in a system where the same email address can be associated with multiple profiles. The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently. Previously in Adobe Campaign I would just dedupe my audience on email address. I am trying replicate this kind of behavior in a journey in AJO. One thought was to use exit criteria for the journey and exit any profiles where the email address had received the contact, but that still means in the initial touch in the journey there could be duplicate email addresses. Has anyone dealt with a similar situation and if so how did you manage it?

Silvio6

Level 5

Using a streaming audience and add it in a Condition?

D

DanSpigs1Author

Level 2

Thank you for your response, unfortunately I need to do this for a batch audience. I was continuing to dig into the documentation and saw that was an option for streaming audiences. Is there any way to do the same for batch?

arpan-garg

Community Advisor

@DiegoPa6 I am not sure if that it easily possible with OOTB features because you mentioned some profiles same the same email address and you don’t want to send email to the same address again(Not the same profile). What i can quickly think off is managing a list of email address you targeted and when in an external system like a DB with email as primary key. Update this table using a custom action calling a Lambda(for example) after an email sendout. Before sending a email again add a custom action which checks if this email was targeted earlier or not. If no send email and update the table , if yes then end the journey.

Thanks,

Arpan

T

tapasya_mv

Level 1

Create a Data set with a Schema that logs "Sent Emails". At the start of the journey, use a Data Source lookup to check if the email address is already part of sent email.