How to use exit criteria to remove an already contacted email address | Community
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DanSpigs1
Level 2
February 10, 2025
Question

How to use exit criteria to remove an already contacted email address

  • February 10, 2025
  • 1 reply
  • 1455 views

Hi,

 

I am working in a system where the same email address can be associated with multiple profiles.  The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently.  Previously in Adobe Campaign I would just dedupe my audience on email address. I am trying replicate this kind of behavior in a journey in AJO.  One thought was to use exit criteria for the journey and exit any profiles where the email address had received the contact, but that still means in the initial touch in the journey there could be duplicate email addresses. Has anyone dealt with a similar situation and if so how did you manage it?

1 reply

Silvio6
Silvio6
Level 5
February 11, 2025

Using a streaming audience and add it in a Condition?

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DanSpigs1Author
Level 2
February 11, 2025

Thank you for your response, unfortunately I need to do this for a batch audience.  I was continuing to dig into the documentation and saw that was an option for streaming audiences.  Is there any way to do the same for batch?

Silvio6
Silvio6
Level 5
February 11, 2025

not sure if I'm understanding well but I mean creating a streaming audience with profiles who received that email, so then in journey, add that audience in a condition just like "not in (AA audience)" just before the email so that profile won't receive the email.

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