Offer decisioning not picking up changes in offers unless journey or campaign are re activated and re-published. | Community
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arpan-garg
Community Advisor
Community Advisor
February 14, 2026
Question

Offer decisioning not picking up changes in offers unless journey or campaign are re activated and re-published.

  • February 14, 2026
  • 0 replies
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Hello ,

In my journey, triggered by an experience event, we have an email action that sends an offer based on priority. When the event triggers, the user receives the offer in the email. However, if I disable or update the offer content, I continue receiving the same offer unless I create and activate a new version of the journey.

This becomes problematic when offer content changes frequently because it requires reactivating or republishing the journey each time, which complicates the process of using offer decisioning within journeys and campaigns.

To clarify, I’m not referring to fetching offers via API—those are functioning fine. The issue arises specifically when using offer decisioning in email or SMS channels. How can this issue be resolved?"

 

Thanks,

Arpan