Adobe Journey Optimizer

Client is a professional sports team and often has last-minute lists they need to email. They have a stand-alone AJO (no RT-CDP or CDP connected to facilitate real-time audience evaluation). Example use cases could be:1. Same-day ticket purchase there were not capture at data refresh from warehouse,...

Hi everyone, I'm working on creating various target dimensions to use in my Orchestrated Campaigns. During this process, I noticed there is an OOTB 'Recipient' schema, but it isn't available as an option when setting up a profile target dimension. Since this schema is relational and linked to profil...

Hi team,We’re exploring how to track and reconcile message feedbacks (delivery, bounce, etc.) with the original API triggered transactional message send requests in Adobe Journey Optimizer.According to the feedback webhook documentation, the webhook payload includes a requestId field, which uniquely...

Hello,I'm in the process of configuring a feedback webhook in Adobe Journey Optimizer for my API triggered transactional mails and have selected JWT Authentication as the method. However, the documentation does not provide detailed information on the specific requirements for the following component...

I am experiencing an unusually high failure rate in our live journeys executed via Adobe Journey Optimizer over the last 24 hours. Out of a total of 68,429 records processed, approximately 52,000 have failed, which is significantly above acceptable thresholds.The Top_Failure_Reasons section highligh...

Hi, I have different credentials for the dev and prod environments. Both push credentials use the same appID, but the dev credentials were configured with the “Apply to all sandboxes” option enabled, which is why they show as “All” in the sandbox field.  Would this configuration affect push deliveri...

Hi, as per summary while sending SMS, the following characters ' and > < are not correctly sent. At contrary, the following characters are displayed receiving mobile phone: " '  "-> &#x27;" > " -> &lt" < " -> &gtHow this can be avoided?  Thanks a lot for the help, Noah

HI All,I am trying to get week derived from now() in AJO Advanced editor. There is no helper function for this in adobe documentation. Let me know if there is any other way to get this. ThanksExample -The date 2025-10-25 falls in ISO week number 43 of the year.AI Response-If you need dynamic week nu...

I’m exploring ways to automate the email delivery summary in Adobe Journey Optimizer (AJO). The goal is to pull delivery metrics (sent, delivered, bounced, failed) and store the details for further analysis. Any examples or best practices for automating this process via scripts or Adobe I/O integrat...

I am not able to see/enable the conditional content in an email template which is imported into AJO. Is this capability available only for email templates build within AJO ?