Community Topics

I am experiencing an unusually high failure rate in our live journeys executed via Adobe Journey Optimizer over the last 24 hours. Out of a total of 68,429 records processed, approximately 52,000 have failed, which is significantly above acceptable thresholds.The Top_Failure_Reasons section highligh...

I have a journey created successfully in development environment, have packaged and imported into pre-Prod environment, however whilst Publishing the package, encountered below error. Have anyone experienced similar error? Any help is highly appreciated. 

I am working on the conditional checks and have added the attributes from Schema using AdvancedMode and the expression doesn't pass through the journey. The same attribute when used with SimpleMode and adding a condition to check the values of the expression equals to "Y"(String) works well. Have an...

Hi,   I am new to the Journey Optimizer tool and am working on setting up reporting/dashboard/ etc. to show success.  One component I would like to measure is the incremental lift journey have on the growth of my audience and would like to ask for advice:  Should we do that through the AEP audience,...

Hi everyone, The Web Channel is working when used in Campaigns — I see the message display correctly in my SPA.But when I trigger the same Web Channel via a Journey, nothing appears in the app.I configured a webevent and trigger that event in journey. The profiles are entering into journey but nothi...

Does the field parentTransitionName updates only after a condition step or after every step like Email & End ?What will be the parentTransitionName of a profile which goes through the below sample journey ?

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Hi Team,  I am currently trying to provide user based offer on the webpage using AJO. When I try to implement this using Custom Code to retrieve the scope details and replace the HTML in the webpage it's working as expected. However when I try to eliminate the use of Custom Code and implement it usi...

Hi all, I want to implement the below scenario in AEP + AJO. Primary Identifier: GAIDAttribute: GID GAIDGIDStart DateStop Datea1 b1 2018-02-12 2028-03-15a1 b2 2017-03-14 2030-06-18a1 b3 2018-02-12 2028-03-15a1 b4 2017-03-14 2030-06-18a2 b5 2022-09-17 2024-12-31a2 b6 2020-08-19 2027-09-18a2 b7 2022-0...

Is it possible to use bold text and insert new lines in text representations for AJO offers?  Example: Current Outcome The text appears without bold formatting and all lines are merged into one: Welcome to our website! We're excited to offer a wide range of products that cater to your needs. Whether...

Hi ,I have created an offer where it targets all the female customers having firstname and account no.. I haven't added any event to my decision rule keeping in mind that AJO doesn't leverage the offer which has event based decision rule.Created personalized,fallback,collection and the decision scop...

Hello All, I am trying to configure AJO Push messaging and added the below field groups in event schema:Experience Event - Proposition ReferenceAEP Mobile Lifecycle DetailsAdobe Experience Edge Autofilled Environment DetailsExperience Event - Proposition Interactions But still is showing error - You...