Adobe Journey Optimizer

Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, w...

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

1. Is it possible to copy a section of one journal and paste it into another?2. Is it possible to create something like a block consisting of several conditions that we can use in all other journals?Example: I check the time and date before sending an email. These are a few conditions. I'd like to h...

Dear Community,Greetings! I have setup an event that triggers the journey. The event has the 'accountNumber' and 'phoneNumber' attributes. Now, I need to find the 'email address' associated with the 'accountNumber' or 'phoneNumber' and send out an email to the user. Account Number is the primary key...

Hi team,In Dataset "ajo_push_tracking_experience_event_dataset" we don't have any data being populated for the field "_experience.customerJourneyManagement.messageProfile.messageProfileID"While for Dataset "ajo_email_tracking_experience_event_dataset" and "ajo_message_feedback_event_dataset" we have...

Lets say if the events are batch based, and attribute required in the personalization is not part of profile schema, but event schema. And those attribute cant be added into profile as there could many such attribute. In such case if journey is built using read audience or qualification, then how to...

Hi, We would like to create the Journey tags in an automated way, as they are managed by an external system, and we have more than 500.  In Adobe AJO API documentation (https://developer.adobe.com/journey-optimizer-apis/) is not explained but I would like to confirm if it's becasue is not possible o...

Currently my company is using Adobe Journey Optimizer journeys for batch based campaigns. We are interested in exploring the feasibility of using the new Orchestrated Campaigns capability. We want to better understand how (if at all) we can use XDM Individual Profile and XDM ExperienceEvent schema d...

Hello-We have a client with multiple business units in one sandbox. As their data sits, it is not a good idea to separate into different sandboxes, so we hope to understand when foldering might be available in the user interface, especially for Journeys. There are a lot of people working in the sand...

Client is a professional sports team and often has last-minute lists they need to email. They have a stand-alone AJO (no RT-CDP or CDP connected to facilitate real-time audience evaluation). Example use cases could be:1. Same-day ticket purchase there were not capture at data refresh from warehouse,...

Join us for an Experience League Live session as we unveil Adobe Journey Optimizer Experimentation Accelerator, a new AI-first application built to transform how experimentation, product and growth teams test, learn, and optimize campaigns and customer journeys.     Date: October 30, 2025 Time: 8:30...