Adobe Journey Optimizer

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

Hi Everyone,I wanted to check if anyone has previously migrated email templates from  SFMC to AJO. If so, could you please share the steps or best practices followed during the migration? Understanding the process will help us plan and execute the migration more efficiently. if there's any documenta...

What is the difference?

Hi,I am using AJO and have a number of journeys scheduled daily at 8:00 AM. The scheduler is configured to refresh all audiences at 7:30 AM. If I check an audience individually, I see it was refreshed at 7:47 AM (Audience Properties /Last updated). However, when the journeys ran at 8:00 AM they took...

Hi, I'm trying to follow up a specific click in email template. I use a reaction node followed by condition node, but in this last, no way to resolve the specific click using this formule "The label of the collection timeSeriesEvents at position 0 is equal to 'Voglio essere ricontattato'" can you he...

Hello all,  I have a two (2) separate transactional journeys - English and French. We have an edge case where a person can use submit their email address and receive the Welcome message associated with the respective journeys; which is not what the client wants to happen.  I tried creating a Streami...

I'm trying to send a marketing campaign via API, but I'm getting the following error: There is already a batch execution in progress , please try again after sometime. 

When you are working with creating fragments or creating email templates you can store these in a folder structure. If you then go into the structure, open a template or fragment to make some changes and save when you then goes back in the GUI you start again from a "closed" folder structure. You do...

We are today able to use folders to structure our e-mail fragments in a folder tree. The same folder tree is not visible then you are creating a new email and are picking fragments from the customized fragments you have created earlier. The folder structure should also bee visible when creating the ...

We are today able to use folders to structure our e-mail templates in a folder tree. The same folder tree is not visible then you are creating a new email and are picking a template from the customized stored. The folder structure should also bee visible when creating the emails, and not just when t...