grace period - how to configure it

Forum|Forum|2 months ago
October 30, 2025
1 reply
180 views

My company has 500 journals and campaigns in its instance, which send various text messages and emails to potential clients. I need to somehow manage the "Grace Time," meaning I need a feature that blocks the sending of text messages and emails from a given campaign/journal because a client (a single profile) has already received a message from another journal. How do I do this?

Best answer by SatheeskannaK

@marzenara

AJO's journey capping and arbitration features, combined with a well-defined rule set, can effectively limit the number of messages a profile receives.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-rules/journey-capping

SatheeskannaK

Accepted solution

Community Advisor

@marzenara

AJO's journey capping and arbitration features, combined with a well-defined rule set, can effectively limit the number of messages a profile receives.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-rules/journey-capping

Thanks, Sathees