Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

August '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Pause and resume journeys: You can now pause and resume your journeys. This capability gives journey practitioners greater control and flexibility...

The LINE channel in Adobe Journey Optimizer (AJO) allows you to deliver rich, interactive messages directly to customers. The LINE channel is available through action campaigns or as a node on the journey canvas in Journey Optimizer.

We are using API triggered campaigns for one of our requirements. We have enabled the checkbox for creating new profiles as mentioned in experience league documentations for handling profiles that do not exist in our customer base.We came across a documentation where it is mentioned as "This option ...

1. I create read audience journey - merge policy for profile attributes in personalization syntax would be taken from merge policy from that segment2. Event journey - default merge policy - email default set up in AJO?

Hello, I have a recurring journey that uses batch audience. I have also enabled the option of triggering the journey after batch evaluation. 1) If batch evaluation starts at 2PM PST, how long does the job takes to refresh the audience ?2) If I start my journey at 6PM PST, and specify wait time of 1 ...

When we use one click unsubscribe as channel, i see the below value is modified."idSpecific": { "Email": { "abce@hotmail.com": { "marketing": { "email": { "val": "n", "time": "2025-08-21T03:35:23.983335Z" } How do we modify ...

As an email developer, I’ve created a two-column responsive email using AJO’s Content Editor. The email renders well across most email clients; however, Outlook 2016 and 2019 (120 DPI) appear to be pushing out the email margins. See the screenshot below. How can I resolve the margin issue in the men...

I have created numerous templates using AJO's Content Editor and now need to access the HTML code to begin troubleshooting sevreral rendering issues I've encountered. As an Email Deverloper, how can I extract the HTML code from an Adobe Journey Optimizer email created in the Content Editor?

Description - Add personalization (direct profile attributes and PQL functions) support to Offer custom attributes to be able to pull content from the attributes inside decision policy used in code-based channel. Why is this feature important to you/How would you like the feature to work - Only way ...