Adobe Journey Optimizer

Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, w...

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

AJO guardrails of engaging customers upto 90days once they enter in the journey. Is there any hack or work around if customer needs to be engaged for longer period of time ?I m trying to think of converting read audience based journey into trigger based journey so event attributes can be accessed fo...

Hi team,We’re seeing an issue where HTML injected via {{{context.messageBody}}} overflows on mobile devices. AJO wraps the content in containers with fixed width and transform: scale(), which breaks responsive designs that work fine with other providers. Attempts to override via CSS or viewport meta...

In bigger organizations with many users that uses AJO if can be difficult to make all use a common naming convention to structure the content created in AJO, like audiences, Journeys and offers. Even if we have the folder possibilities it is a good thing to have a good naming convention when searchi...

If we configure 3 emails in a journey using content experiment (Treatment A,B,C) and the action node is the same but still it delivers 3 separate mails randomly to the intended audience.I want to how will we find the reports about each variants separtely ? Like which variant (A,B,C) had highest Open...

My company has 500 journals and campaigns in its instance, which send various text messages and emails to potential clients. I need to somehow manage the "Grace Time," meaning I need a feature that blocks the sending of text messages and emails from a given campaign/journal because a client (a singl...

This guide demonstrates how to send journey-based emails using event data, where the profile may not have reached AJO yet. This ensures delivery regardless of the profile sync.

Hi all, Is it possible to use a subdomain delegated to Adobe and used in email channel setup to be reused in SMS Subdomain setup with a different prefix ? As per this documentation - https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/sms/sms-subdomains already delegated subd...

1. Is it possible to copy a section of one journal and paste it into another?2. Is it possible to create something like a block consisting of several conditions that we can use in all other journals?Example: I check the time and date before sending an email. These are a few conditions. I'd like to h...

Dear Community,Greetings! I have setup an event that triggers the journey. The event has the 'accountNumber' and 'phoneNumber' attributes. Now, I need to find the 'email address' associated with the 'accountNumber' or 'phoneNumber' and send out an email to the user. Account Number is the primary key...

Hi team,In Dataset "ajo_push_tracking_experience_event_dataset" we don't have any data being populated for the field "_experience.customerJourneyManagement.messageProfile.messageProfileID"While for Dataset "ajo_email_tracking_experience_event_dataset" and "ajo_message_feedback_event_dataset" we have...