Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

We are today able to use folders to structure our e-mail fragments in a folder tree. The same folder tree is not visible then you are creating a new email and are picking fragments from the customized fragments you have created earlier. The folder structure should also bee visible when creating the ...

We are today able to use folders to structure our e-mail templates in a folder tree. The same folder tree is not visible then you are creating a new email and are picking a template from the customized stored. The folder structure should also bee visible when creating the emails, and not just when t...

Hi,  "ctaText": "Go To "Deals"",  I want to double quote the word Deals in JSON and was wondering what the right syntax is. "ctaText": "Go To \"Deals\"" Will this work?? Thanks

Hi,I am working on creating a Dynamic Template using Conditional Rules. While adding a condition to my rule, I was able to add 5 values. However seeing below issue: For my use case, when I tried to add 200 values, it showed an error.Did not find any mention of this limitation or guardrail in the doc...

Hi everyone,   In the new Adobe Campaign Orchestrations release, we now have the capability to define relational schemas. While going through the documentation, I noticed mentions of a “recipient” schema, and I have some questions regarding how it works:   As I understand it, there is no out-of-the...

In documentation there is an example: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/primary-email-addresses#in-the-email-configuration In my env: 

HiI have the following question: Is it possible to ingest data into an Experience Event schema using Data Distiller in Adobe Experience Platform, and have those records act as triggers for a Journey in Adobe Journey Optimizer? My scenario would be:- Generate/transform data using Data Distiller (Quer...

Hello Community,I've successfully configured a WhatsApp channel in Adobe Journey Optimizer and can send outbound messages using Meta's test number.My issue is with opt-in and opt-out confirmation messages:When I reply with an opt-in or opt-out keyword (e.g., 'STOP', 'START'), the action does process...

Hi, Can we run AJO standalone without AEP-CDP module to send emails by uploading records via CSV file and creating custom audiences?for starting phase, we need to just start with AJO, and later phases plug in CDP. I know it's not recommended approach, just want to know any options.

Are there any guardrails or considerations to keep in mind when creating an IP pool in a sandbox with 6–7 IPs?Can we randomly group a few of them into an IP pool, or are there best practices we should follow?