Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Could somebody give me idea how to use multiple if statements in Condition Node?  Additionally has anyone used Condition Node while choosing email address?

Hi Experience League Community,I’m encountering an error while trying to create a WhatsApp API credential in Adobe Journey Optimizer (AJO). The error message I receive is:“Error fetching business accounts. Either the API token or the business account ID is not associated with the WhatsApp account.”H...

Is is possible to access the Title and Body of a push in a Custom Action? I can't find a kind of metadata of the push to use in CA  Thanks.

Hello, I am trying to use the AI Model method for Ranking my offers in AJO. However, as an OOO functionality it only considers Conversions and Impressions. But we want to also track custom events like No Thanks etc. Below link suggests that we can track Custom Events, but there is no clear way menti...

Hi AJO experts, I would like to see birthdate is equal to 59 years old and 60 and 65. How can I do it in Expression editor in AJO condition.{%= ageInMonths(#{ExperiencePlatform.ProfileFieldGroup.profile.person.birthDate}) >= 714 %}It is not working.Please suggest.Kind regards,Vidhi

HI All,When Testing a journey using test mode. The pre-req is that the profile should have a test profile flag to true then it enters a journey.But what if we have just an experience event schema and profiles are created pseudonymous on the fly. This way the profile doesn't have any related individu...

1. Decision event What does this mean? That the Offer was returned in given Decisions was returned for given Decision Scope??? 2. Clicks - self explaining 3. Impression - offer was rendered. However does it also checks if it has been seen? if for example it would be at the bottom of the page 4. Cust...

Its said that best practice for web channel is creation of seperate specific Decision Scope for every placement:- homepage  - category page- basket page etc.  However what is best practice for mailings? One Decision Scope for every mailing? What is you experience? 

Hello Everyone  We’re hosting AEP user group sessions to network, learn, and share experiences at 3 locations - London, New York City and Bangalore. What are User Groups?User groups are community-led gatherings where Adobe Experience Platform practitioners come together to learn from each other’s im...

Is it possible? I thought its not but maybe something has changed