Product Communities

Hi!I am using the cookbook’s “My People's Work Universal Dashboard” and trying to recreate Project Open Projects.workfront-customer-reporting-cookbook.pdfI created the Manager Hierarchy form and calculated field. I then created a project report and placed this text into the filter, with the only change being the field name. DE:owner:X Manager Hierarchy=$$USER.nameDE:owner:X Manager Hierarchy_Mod=cicontainsOR:1:ownerID=$$USER.IDOR:1:ownerID_Mod=inOR:1:statusEquatesWith=CUR PLN ONHOR:1:statusEquatesWith_Mod=instatusEquatesWith=CUR PLN ONHstatusEquatesWith_Mod=in I am trying to pull a list of all projects of all users the director manages, regardless if the user owns the project or not. They can just be on the project (not just own it).  However, the report is blank when I view it as a director. Any thoughts or fixes?

Sending a SMS message or automated phone call to agents when a live chat is requested would greatly decrease the amount of missed live chats.  Pulse notification and browser notifications are simply not effective. 

We have 2 projects, using the same template, same project sharing accesses. In the template we have 2 tasks; Task 1 is assigned to Team A and one person (also in Team A) and Task 2 is assigned to Team B and one person (also in Team B).In the first project, Team A assignments show up in Team Requests on the Home Page and also in the user’s My Tasks - this is great.The issue is in the second project, both Team A and Team B’s task assignments do not show up in Team Requests, but they do appear for the named assignees on their respective tasks in My Tasks.Can anyone tell me why the tasks are no longer showing in Team Requests? What am I overlooking?

Hello! We have been modeling complex email strategy in Planning with deep connected-record hierarchies (Channel Brief → Versions → Modules → Flex Creative). The architecture works, but end users can't see a parent record alongside all of its connected records on a single page — every connection opens in a new window, which breaks down fast when a tactical brief spans 10+ related record which is not a great user experience.We've gotten the Planning AI Assistant to summarize a record + its connections ~95% of the way there, but there's no PDF export and no way to surface that consolidated view in WF Workflow for the creative, production, and dev teams who need the full tactical brief.Does anyone have any solves or know if consolidated record visualization is on the Planning roadmap? 

When I go into a task and try to view all available custom forms in the drop-down box, I can only see three random ones even though we have many more than that available to select from. I tried logging out/in and have manage access to the project. 

Dear AEP Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for April 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for AEP. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any AEP-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a look:Custo

Dear AEM Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with AEM.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for April 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for AEM. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any AEM-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – empowering you to provide a truly personalized experience to your customers with AEM.Start supercharging your problem-solving skills today by exploring our Top KCS Articles!Take a look:I

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for April 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a l

How to make otblock.js from one trust load before a clientlib based on a specific condition ?

Of course, after everyone reviews, it is realized someone was forgotten and we can’t edit the workflows!!  Would love the ability to be able to.

I have been trouble shooting and researching with no luck. Hopefully one of you can help.  I’m trying to create advanced mode logic for a form with many involved fields. An easy example is:Custom form question “How many segments do you need?” with dropdown answers of 1,2,3,4,…I’m trying to add logic, so that if someone selects 4 segments, the form will show sections 1,2,3 and 4.I’ve tried many variations of the below. Now from what I’ve found it seems like maybe I can’t use OR statements in the advanced logic.IF({DE:How many segments do you need?}="1" OR {DE:How many segments do you need?}="2" OR {DE:How many segments do you need?}="3" OR {DE:How many segments do you need?}="4"Anyone?

Journey orchestration has become a fixture in modern B2B marketing language. Most organizations will tell you they’re orchestrating journeys across channels, personas, and lifecycle stages.But if you look past the terminology, something doesn’t quite hold up.What’s often called “orchestration” is still, in practice, a sequence of campaigns — connected, yes, but ultimately linear. Optimized for engagement. Responsive to individual actions. And only loosely tied to how buying decisions actually unfold.That gap shows up in a familiar way: marketing activity increases, but opportunity progression doesn’t keep pace.This isn’t a tooling problem. And it’s not for lack of effort.It’s a design problem.We’re Designing for Activity — Not for DecisionsMost journey orchestration models still follow a predictable structure:A person engages → enters a nurtureEngagement increases → score increasesThreshold is met → handed to salesFrom a systems standpoint, that’s coherent. From a revenue standpoint, i

I am familiar with Google Tag Manager’s preview/debug mode and how it helps validate tag firing, data layer, and events.I am now working with Adobe Tags (Adobe Launch / AEP Data Collection) and want to understand:Is there an equivalent to GTM’s preview/debug mode in Adobe? What tools are recommended for debugging (AEP Debugger, browser console, etc.)? How do you set up and use the debugger step-by-step? How can I test dev/staging environments similar to GTM preview mode?Any documentation, tutorials, or best practices would be helpful.

Hello,  I am currently implementing onetrust and we are going with an opt-out model where the cookies are placed in the users browser by default and the user needs to opt-out of them. When I reject all cookies I see all my calls being blocked which is working as expected but I still see the cookies in my browser. No data is being sent to the cookies but the cookies are still there. Is this an issue? I have looked at other organizations' do the same. They block calls and cookies are still in the browser. Is this normal for an opt-out approach? I'm also aware that some third party cookies and secure first party cookies cannot be deleted via javascript. Is there a way around this and to delete cookies based on users consent?  

I am trying to personalize a webpage based on web channel activity in an AJO Journey, using only ECID. I am encountering an error message, and no personalization is working."Can't create InboundActivationEvent as ingestionTarget is not present for actionId: 123, journeyVersionId: 456"

When there are more than one users on a task and they have completed ‘done with my part’ it still shows up in the workload balancer that they have that task. Is there a way that that task shows complete on their workload balancer?

ErrorI am trying to edit the code inside an email but when trying to save i am getting this error, i recently used this feature to edit background color and text for other email but same template and had no issues, is there any new update why i am not able to do this. ps: i am able to edit the template but not the asset when cloned from the template.

AEM as a Cloud Service is being used with ContextHub for personalization. After compilation, 32 JavaScript files(These files are already exists in code) are bundled into contexthub.kernel.js.A requirement exists to create a custom default segment that differs from AEM’s OOTB DEFAULT segment.The custom default segment was created using the following JavaScript:JavaScript(function () {    'use strict';    var MyDefaultSegment = function () {        return true;    };    /* register function */    ContextHub.SegmentEngine.ScriptManager.register(        'Region-Default',        MyDefaultSegment    );})();Show more linesScoring configuration:All region-specific segments (for example, Region-AA) are assigned a boost of 500Region-Default is assigned a boost of 2 (minimum boost)This works as expected when content is authored for all regions on the page.The issue occurs when a region-specific segment (for example, Region-AA) is resolved but no content is authored for that segment. In this scena

I have an array of objects and need to:Identify the object with the latest timestamp Return only that object Access a specific attribute (e.g. email) from the selected object Use that value in an AJO journey condition===========================================================================🔹 Sample Data!--scriptorstartfragment-->"productDetails": [  {    "id": "product-001",    "timestamp": "2026-04-23T02:00:38.000Z",    "email": "email-001@nomail.com"  },  {    "id": "product-004",    "timestamp": "2026-04-23T02:30:38.000Z",    "email": "email-004@nomail.com"  },  {    "id": "product-002",    "timestamp": "2026-04-23T02:10:38.000Z",    "email": "email-002@nomail.com"  },  {    "id": "product-003",    "timestamp": "2026-04-23T02:20:38.000Z",    "email": "email-003@nomail.com"  }]===========================================================================I was able to filter the objects based on the latest timestamp using filter() and max():!--scriptorstartfragment-->filter(  #{E

Hi,We have used Asset Insights to obtain basic asset measurements. Is there a way to combine these measurements in a more expanded way using Adobe Analytics, CJA, and Workfront?Also, is there a way to integrate data from all four sources—Asset Insights, Adobe Analytics, CJA, and Workfront?Thanks. 

When there are more than one user on a task and they have completed ‘done with my part’ it still shows up in the workload balancer that they have that task. Is there a way that that task shows complete on their workload balancer?

Hi everyone,I’m working on an AEM component that uses a nested multifield inside a coral3 TouchUI dialog, but the data doesn’t seem to map properly to my Sling Model.Here’s my dialog XML:<dialogxmlns:jcr="http://www.jcp.org/jcr/1.0"xmlns:nt="http://www.jcp.org/jcr/nt/1.0"xmlns:cq="http://www.day.com/jcr/cq/1.0"xmlns:sling="http://sling.apache.org/jcr/sling/1.0"xmlns:granite="http://www.adobe.com/jcr/granite/1.0"jcr:primaryType="nt:unstructured"jcr:title="Team Members"helpPath="en/cq/current/wcm/default_components.html#Text"sling:resourceType="cq/gui/components/authoring/dialog"><content jcr:primaryType="nt:unstructured"sling:resourceType="granite/ui/components/coral/foundation/container"><items jcr:primaryType="nt:unstructured"><membersjcr:primaryType="nt:unstructured"sling:resourceType="granite/ui/components/coral/foundation/form/multifield"fieldLabel="Team Members"composite="{Boolean}true"name="./members"><field jcr:primaryType="nt:unstructured"sling:resour

visitor_id not available in datafeed, told to use 'visid_high', 'visid_low' 99.85% of rows have  visid_high = 0, visid_low = 0