Product Communities

How AI Put a Reliability Promise on Every AJO ServiceGiving nearly every service behind Adobe Journey Optimizer a measurable reliability commitment — at a speed and scale that manual work could never have reached. In our last post, From Gut Feeling to Grade Point, we walked through the Service Scorecard — the automated grade every AJO service earns across four dimensions of quality. One of those dimensions is Reliability Against Our Commitments: how much reliability margin a service is holding against the target it's promised to meet.That dimension is only as strong as the reliability targets behind it. Today, with an SLO defined for 90%+ of AJO services, we have clear, standardized visibility into exactly what each service is expected to deliver — and how much margin it's holding against that target.This is the story of how AI got us there — giving nearly every service behind AJO a precise, measurable reliability commitment, at a speed and scale that would have been out of reach any o

Does the star means that these fields are required and cannot be empty?  

Enhance the Dark mode so that the entire Workfront background can be made dark instead of limiting it to the navigation menu.

Just been going through some of the announcements from Adobe Summit 2026 around AEM as a Cloud Service and wanted to get a real-world pulse from folks actually building on it day to day.A few things I’ve been thinking about after working on enterprise AEM Cloud implementations:The Edge Delivery Services push is getting louder but I’m curious how many teams are actually migrating existing Sites implementations versus greenfield only. In practice the replatforming effort is significant and I haven’t seen a clean story for brownfield migrations yet.Universal Editor is getting a lot of attention but author adoption in enterprise environments has been mixed in my experience. Has anyone actually rolled it out to a large non-technical authoring team and how did that go?On the pipeline and CI/CD side, Cloud Manager has improved but environment promotion still feels like it needs work especially around content variable management across stages.Would love to hear from others are these things you

You’re invited to The Skill Exchange 2026, a free virtual event running August 5-6 and August 11-13. Looking to sharpen your Adobe skills, discover new ways to work smarter with AI, and learn directly from Adobe experts and customers? This is the event for you! Skill Exchange 2026 registration is officially open! 🚀  Join us for:✨ Expert-led sessions across 7 Adobe solutions  🤖 AI-powered tips and innovations  💡 Real customer stories  🎬 Live demos and practical takeaways you can apply right away  🤝 Opportunities to connect with fellow Experience Makers AEM Sessions are on Wednesday, August 12th!Whether you're just getting started or looking to level up your expertise, there's something for everyone. 🎟️ Save your spot today: [Register Now]  

What’s the reason of considering evaluation job in some scenarios if the usable fresh data will be after the export job?

Hi Community,I created an audience in Adobe Experience Platform using the following rule:“Country Code equals IN OR SG OR AU”. During audience creation, the estimated profile count showed 3 profiles. After publishing the audience, the audience details page shows Qualified Audience Size = 0.The audience is configured with:Evaluation Method: Batch Lifecycle State: PublishedIs this expected behavior for batch audiences? How long does it typically take for qualified profiles to appear after publishing?Thanks in advance!

I created a custom code for Identity Namespace in Web SDK. However it totally do not work. It do not return any errors - it treats my Data Element as STRING ( :D )JS code is super simple - do not return any error in console in browser. Have you tried implementing Identity Namespace as a Data Element and it worked?  

 Hi Community,We're working on a use case where we need to expose ExperienceEvent data tied to a profile to a destination, specifically Adobe Campaign Classic for use in email personalization (e.g. last product viewed, last purchase details, recent browsing behavior).We understand that standard Audience Activation to ACC only exports Profile attributes and Audience membership, and that raw ExperienceEvents are not part of the activation payload.Is there a supported, native way in AEP to expose ExperienceEvent data tied to a profile to a destination (ACC or otherwise)? Or does this always require an intermediary step such as Computed Attributes, Query Service derived datasets, or a custom pipeline via ADLS/SFTP?Our current stack:AEP (Real-Time CDP) Adobe Campaign Classic as destination Azure Data Lake Storage as intermediaryAny guidance, documentation pointers, or patterns from real implementations would be greatly appreciated. Thanks!

Hi Marketo Community!I was a speaker at the Skill Exchange sharing about how you can prepare your Marketo Engage for AI (and how you can use AI to help you in this work). The link is here, but I’m also curious to learn how the community is using the new AI features and what you have implemented so far!

Currently AEMaaCS does NOT offer an efficient way to create a set of pages from different hierarchies of the website which should be sent to translation in multiple target languages.If you have one page you can use the SITES console to create a translation project, also here the option is to include their subpages. But if you need to create a package of pages which are stored in different hierarchies of the website structure, you need to go to Projects > Translation Project and you need to add those pages to EACH target language that you have. Let’s say you have 30 languages of your website - so you need to do this adding of pages 30 times!This manual task is NOT efficient at all and takes a lot of time!AEMaaCS as an enterprise CMS should offer a smart way so that you have to do the selection just one time and then just select the target languages that apply. Current situation is more than disappointing!

I would like to know whether AEP allows us to edit or update the description of an existing schema. Are there any limitations when modifying schema details after creation.

What are the impacts of changing a Primary Identity after profiles have already been stitched in AEP?

Hi Team,   I am new to adobe Experience Platform Could  someone please explain the basic steps to create an audience in AEP?Thank you

We have a web events data schema used for our website events. Customer AI is not working because we need a primary identifier to be added to the schema. Where in the schema should we add the primary identifier? We intend to add CRM ID in this schema but would like to know exactly where to add it because it’s quite extensive. 

Hi Fusion Community,Does anyone know if there is an API endpoint or other function in Fusion that will allow me to bulk export proofs that include the proof images with comments and markups visible?I know on the frontend of Workfront you can use the Print option when in a proof and this accomplishes my ask, but I have thousands of proofs to export and need to do this in bulk.Thanks,Nick

Is it (still) possible to add a one-click optout link in the email opting out from a subscription list (not channel or identity level)?There is an old post about this, but the “Optout level = Subscription” is not available when I try to configure a journey. I am starting my journey with an ootb subscription list audience, and according to comments it should be available then.

💡This solution uses the same tech as toggling images in Email Editor. I’ll omit some details you can read about over there. You might be surprised that WebFonts (via CSS @font-face) are supported in Apple Mail for desktop and mobile. Those apps comprise at least 20% of email opens; using some methodologies, as much as 60%. Even the low end, IMO, doesn’t match the common take that “few” end users will see your fancy fonts! Yes, you must fallback forcefully for Outlook. But it’s totally doable: this month (August 2026) I’ve seen WebFont-enabled emails from CDW, Dolby, London Review of Books, Malwarebytes, Mural, Salesforce, Verizon, and Zapier. As with toggling images, you can easily add a WebFonts toggle to Email Editor 2.0:A little Email 2.0 template code high up in <head>:<meta class="mktoBoolean" id="enableImages" mktoname="Enable WebFonts" true_value="http:" false_value="'none'" default="true" /> <meta http-equiv="Content-Security-Policy" content="font-src ${enabl

We all know Outlook blocks images by default, yet there’s no native way to preview without images in the Marketo UI. Turns out it’s super-easy to add a toggle to Email Editor 2.0:Only takes a little Email 2.0 template code high up in <head>:<meta class="mktoBoolean" id="enableImages" mktoname="Enable Images" true_value="http:" false_value="'none'" default="true" /> <meta http-equiv="Content-Security-Policy" content="img-src ${enableImages}"> And this <style> right after:<style>:root:has(meta[http-equiv="Content-Security-Policy"][content="img-src 'none'"]) { --images-disabled: "images";}:root:has(meta[http-equiv="Content-Security-Policy"][content="font-src 'none'"]) { --webfonts-disabled: "webfonts";}:root:has(meta[http-equiv="Content-Security-Policy"][content="img-src 'none'"]),:root:has(meta[http-equiv="Content-Security-Policy"][content="font-src 'none'"]) { body:before { font: small-caption; display: inline-block; padding: 6px; content:

Hi,I am currently showing a calculated field of Active Milestone(s) on a project report.  I have had a request to only show the first Milestone that is active if there are more than one.  Could someone help with the syntax for that?   My current syntax to show the active milestones is:Edit=Text Modedisplayname=Active Milestone(s)listdelimiter=<div>listmethod=nested(tasks).liststype=iteratevalueexpression=IF({project}.{status}='CPL'&&{taskNumber}=1,"Complete",IF({canStart}&&{status}!='CPL'&&!ISBLANK({milestoneID}),{name}))valueformat=HTML Thanks!Heather

Marketo Engage is in the process of migrating to the Adobe Federated Email Service (FES), a centralized email-sending solution designed to streamline and standardize email delivery across Adobe's various teams and products. Over the next couple of months, all Marketo Engage subscriptions will be on FES, making email delivery more reliable, stable, and easier to support at scale.What do you need to do?If you do not have a Branded Return-Path configured during the initial set up of the purchased Dedicated IP, or a Branded Return-Path SKU, no actions are needed. Users who have a Branded Return-PathFor those who had a Branded Return-Path configured during the initial setup of a purchased Dedicated IP, or a Branded Return-Path SKU, you must update the MX record for that specific Branded Return-Path domain.Note: this is not the Branded Domains for your links.Ask your IT team to update the MX record for your branded return path using the values listed below for your pod. If you're unsure whic

Hi everyone,I’m running into an issue trying to call an AEM fragment directly. My approach: I retrieve the fragment ID manually via a Lookup activity, then pass it into the Fragment Helper function as a context attribute sourced from the dataset lookup in email.This works perfectly fine for AJO fragments, but the same method doesn’t work for AEM fragments.Has anyone else run into this, or know what might make this work for AEM fragments specifically? Any pointers would be appreciated.Thanks in advance! 

Hi Team,I know we have the Recipient Time Zone feature in Marketo, which I believe determines the send time based on the recipient’s location or IP information.However, we’re looking into whether there is a way to go beyond time zone-based sending and determine the best time to send an email for each individual contact based on their historical engagement data—for example, when they are most likely to open or engage with our emails.I’d really appreciate any guidance on whether Marketo has a way, functionality, or recommended approach that could help us achieve this.Thanks in advance for your help!Regards,Akshat