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Hello, I was told that when trying to personalize an email, using an attribute found on one of my data schemas (XDM ExperienceEvent), that I can’t. I know I can use the data to create an audience, but I should also be able to use it. The dataset is “enabled for profile” so not sure why I can’t use the attribute. Montez
Hello, we need to send Amazon vouchers to our Clients who won a prize contest and we have to do it by email.We also have to send them to custom email addresses which are not in our Customer Data Platform because they are given by the Clients when the sign up for the contest.We are thinking of using the “Override Email Address” function in the Email Action Parameters to input custom email addresses from an external file, but we are not sure of the consequences.Is there a risk that we might create new ECID Profiles if we use email addresses which are not in the Customer Data Platform? Is there a risk that the emails, and thus the vouchers, won’t be delivered? Thank you very much for your attention!Joseph
Hello,I am using a date time function in a fragment where i have to check if the value in attribute exists or not.{% let SO = Bonus1.swappedTimestamp %} {%#if isNotEmpty(SO) %}By using this condition, I am getting this following error:
January' 26 release notesCheck out what's new and improved in the latest Adobe Journey Optimizer product release update: Release NotesNew capabilitiesDecisioning support in Push channel: You can now personalize and optimize the content of your Push notifications with Decisioning. Use Priority Scores, Formulas, or AI Models to display the best content to your customers. Direct mail channel in journeys: Previously limited to Campaigns, Direct Mail channel is now available on the journey canvas, enabling you to incorporate Direct Mail into your journeys. Direct Mail can now be used in both batch and 1:1 journey scenarios, with support for file extraction configuration and time-based frequency settings. Quiet hours (time-based exclusions): Quiet hours let you define time-based exclusions for Email, SMS, Push, and WhatsApp channels. They ensure that no messages are sent during specific periods of time, helping you respect customer preferences and compliance requirements. You can apply quiet
Hi , i am working on campaign orchstration to use a published fragment to add viewonline mirrorpage link into my email, however after publishing the campaign, the after click on viewonline from email, it does not show any personalizations , it shows as false values.
Hi, I’m configuring a Custom SMS provider in AJO and I need to authenticate using Basic Authentication (username + password → Authorization: Basic base64(user:password)).However, in the available authentication options I only see API Key, OAuth, JWT, and MAC.Is Basic Authentication supported for Custom SMS providers, or is it not available in this configuration?Thanks!
Hello ,In my journey, triggered by an experience event, we have an email action that sends an offer based on priority. When the event triggers, the user receives the offer in the email. However, if I disable or update the offer content, I continue receiving the same offer unless I create and activate a new version of the journey.This becomes problematic when offer content changes frequently because it requires reactivating or republishing the journey each time, which complicates the process of using offer decisioning within journeys and campaigns.To clarify, I’m not referring to fetching offers via API—those are functioning fine. The issue arises specifically when using offer decisioning in email or SMS channels. How can this issue be resolved?" Thanks,Arpan
As brands expand into conversational channels like LINE, one of the biggest challenges is connecting anonymous messaging identities with known customer profiles. A user may chat on LINE, but your enterprise systems recognize them by email, phone number, or CRM ID.Adobe Experience Platform (AEP) solves this using Identity Stitching — allowing you to merge disparate identifiers into a single Real-Time Customer Profile. When combined with LINE Login, this enables powerful, personalized engagement in Adobe Journey Optimizer (AJO). In this blog, we’ll walk through a real-world technical approach to: Capturing the LINE User ID (Two Standard Approaches) Ingesting the LINE Id into AEP datasets How AEP Identity Stitching Works Activation in Adobe Journey Optimizer Capturing the LINE User ID (Two Standard Approaches) To message a user on LINE, you must obtain their stable LINE User ID. LINE provides two official methods, depending on where the interaction occurs.1) LINE Login — Web or Ext
I have all required access in order to have access for this feature. We have this add-on. Yet I still have this error: Sent to Adobe support. Any ideas?
Hi Team,I was testing a test email from an API-triggered transactional campaign using Postman across two different email IDs, ensuring all context variable values were filled in. However, I encountered an issue with one email ID accessed via web Outlook: the email alignment is incorrect, and the "View Details Here" link is missing. Interestingly, when opening the same email as a web page, everything displays correctly.For another email ID accessed via the Outlook app, everything appears as expected. Additionally, I triggered a test email to my Gmail ID, and it rendered correctly as well.How can I resolve this issue with web Outlook?Please find the attached images for reference:
Does RequestID unique value in AJO campaigns update on every APi call? Is it possible to have the value of RequestID as static to allow performance testing by ingesting bulk data in the campaign?
Would like some clarification regarding the behavior of Custom Actions in Adobe Journey Optimizer, specifically around retry mechanisms and how profiles are handled when they enter timeout or error paths.We are running a journey where profiles execute a Custom Action, and some profiles are being routed to the timeout/error branch due to execution failures. To better understand the platform behavior and plan our design appropriately, we have the following questions: Retry Mechanism • Does AJO perform any automatic retries for Custom Action executions in case of transient failures (for example network issues, service unavailability, or throttling responses)? • If retries are performed, what is the general retry strategy and is there any configurability available? Timeout and Error Path Handling • Once a profile is routed to the timeout or error path after a Custom Action failure, is that profile considered fully processed for that activity? • If the journey is paused and later resumed,
Hello,I'm in the process of configuring a feedback webhook in Adobe Journey Optimizer for my API triggered transactional mails and have selected JWT Authentication as the method. However, the documentation does not provide detailed information on the specific requirements for the following components:App ID: What exactly should be included in the App ID for the JWT authentication?API Token: Is an API token required for this authentication method? If so, how should it be generated and included?JWT Payload: What claims and information must be included in the JWT payload to ensure successful authentication?Could someone please provide detailed guidance or examples on how to correctly configure these elements for JWT authentication in the feedback webhook setup? Additionally, is it possible to do authentication using an access token, where a first call is made to obtain the access token, and then this token is included in the main webhook request? If so, how would this flow work in th
Heading to Adobe Summit 2026 and focused on Adobe Journey Optimizer?Here’s a complete list of all AJO sessions and hands-on labs in one place to help you plan your agenda and make the most of your time onsite. Session Description Speaker(s) Timing Drive Growth with AI-Ready Personalized Brand Experiences Across Channels [S324] Learn how to deliver connected, personalized brand experiences by combining Adobe Experience Manager Sites and Journey Optimizer. Explore how to orchestrate consistent cross-channel engagement that builds loyalty and accelerates time to market. Pauline Huynh, Sr. Product Marketing Manager, Adobe Monday, Apr 20 – 10:00 AM–11:00 AM PDT Enter the Era of Agentic Customer Journeys [S522] Discover how Journey Optimizer is evolving with AI agents and generative AI to enable smarter orchestration, experimentation, and personalization at scale. Chetan Prasad, Director, Product Management, Ado
Hi, I am working in a system where the same email address can be associated with multiple profiles. The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently. Previously in Adobe Campaign I would just dedupe my audience on email address. I am trying replicate this kind of behavior in a journey in AJO. One thought was to use exit criteria for the journey and exit any profiles where the email address had received the contact, but that still means in the initial touch in the journey there could be duplicate email addresses. Has anyone dealt with a similar situation and if so how did you manage it?
Hi everyone, we’re working with Unitary Events and we understand from the documentation that the ingestion limit is 5,000 events per second.Our question is:Is this limit configurable in any way (for example, reducing it to 1,000 EPS for operational control), or is it a fixed platform guardrail managed entirely by Adobe?We’re not looking to increase the limit, only to understand whether it can be lowered at the AJO/AEP level, or if rate limiting must be handled entirely on the event producer side.Thanks in advance!
Hi all, we’re using Native Push (APNS/FCM) in AJO Journeys and would like to control the overall delivery rate (e.g., X pushes per second/minute).I understand that:The Journeys Throttling API applies only to external endpoints. Rule sets / frequency capping limit messages per profile. Campaigns have a “Throttle delivery” option.However, we don’t see a way to throttle the delivery rate for Native Push within Journeys.Is there any supported way to configure push throughput throttling in Journeys, or is it fully managed internally by Adobe?Thanks!
We are facing a editorial challenge when users are creating emails in the email designer. This is regarding the use of email fragments. We have created many different fragments as design elements/modules, and in all of this fragments we are using variables to control how the fragment should look like. F ex we use variables to choose between pre defines background colors, we use variables to set the alignment of the content (can vary from mobile to desktop), we have different styling of CTAs etc. Today this settings needs to be done before the fragment is broken, and the content can be edited. The challenge is after the fragment is broken we cant change the variable settings from the interface.But there is a work around, and this is not user friendly. From the code editor we can access the fragment code, and by finding the right place in the code we can manually change the chosen value of the variable. And this is reflected in the template when we save the change.It would be very helpfu
In our daily work we are facing a challenge when it comes to maintaince of email templates build from fragments. We are using different pre-defined templates that is built from fragments. And the fragments again contains just dummy images and lorum ipsum texts. The users changes the content in the fragments when they create there Journeys with there emails. The issue we are facing is when a content designer wants to change the template that is in use in an running Journey – there will be a problem. The content designer could have ordered a total new template, with a new look that he wants to use (a new framwork) or simply just want to change to another existing template (could be seasonal variations in the design). When you use the “change design” feature in the email, and changes to another template – you use all your created content in that email you are changing design too. It should have been possible to keep your content when you change the underlaying template.Maybe it could be s
During testing, I set up a campaign to end and it worked and went to ‘Completed’ status. Now, I can’t duplicate it. Is that a bug or do I have to recreate everything? This is what I see for the campaign options:
Hi guys, After reading similar questions, I don’t think this one has been asked before.When I create a journey (in AJO) using a read audience as the entry point and set the schedule type to daily or weekly - the re-entrance options does not appear. My expectation (and as mentioned in this previous comment......is that when the schedule is not as soon as possible I should now be able to choose re-entry criteria: It seems that before I choose the entry node (ie read audience) I can select the re-entrance criteria, but this disappears when I add in the read audience node, and will not save.Is there a reason re-entrance is not showing even when my scheduler is not set to as soon as possible?Thank youWill
Hello, I need some help. I’m trying to use the aggregate function to create an audience. My criteria is: Transacation Date >10 days from Current Date Specific currencyID codes AND Amount Value = 1The profile can have up to 5 currency ID’s. I’m trying to create an audience that when I sum up the Amount, I only select those where total is <=4. I keep getting profiles where the amount is 5. I’m at a loss because this aggregate is not doing what I assume is should be doing. Any assistance would be appreciated.
Hi,I’m trying to build an audience in Adobe Journey Optimizer / AEP Audience Builder UI to target profiles whose birthday is in 4 days.The birthday field is a date attribute:birthdateLoyalty I would like to understand how to correctly configure this using the Audience Builder UIIn the UI: The operator occurs is not available. I only see relative date operators such as “is in next X days”, “is in last X days”, etc. My questions are: Is “birthdateLoyalty is in next 4 days” the correct and recommended approach in the UI for birthday use cases? Does the Audience Builder automatically ignore the year of the birthdate and evaluate only day/month? Is this approach safe for year boundaries (e.g. birthdays on Jan 2 when today is Dec 29)? Should the audience always be set as Scheduled (daily) for this type of logic? Any confirmation or best practices from Adobe experts would be really helpful.Thanks in advance!
I am trying to send a comms to a random sample of 30,000 from a given audience. Initially I was looking to add a profile cap condition after audience read and prior to the email being sent.Will this provide a random sample, or does it read the first 30,000 profile of the audience? Thanks in advance.
how do i add newline character in the ajo custom action expression editor ?I tried these and it didnt work\n"\n"(\n)
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