Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Can anyone please let me know what is the difference between a draft audience and a published audience ?I created an audience in in Audience UI and saved it in draft mode without publishing it , I am able to see that this audience can be used in journeys as well the this is getting picked up for eva...

I've read through documentation and the documentation at Solved: Difference between Channel (email) and Email Ident... - Adobe Experience League Community - 687008 and cannot find a precise answer for these two scenarios. Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email...

Hi,I recently have noted (mainly after Feb 19 2025) in AJO that if we create a AJO email journey and publish it then another campaign also gets created (like a email campaign with same email HTML) which is not visible in campaign browse list in the UI we have to check the contact history using the p...

Description - Currently, our platform only supports single-page forms, limiting our ability to create comprehensive, multi-step feedback or survey wizards.Marketing forms are scattered across various third-party Content Management Systems (CMS), complicating data ingestion into Adobe Experience Plat...

This is a suggestion from the Summit Technical Support Booth, on behalf of Questrade. Batch deliveries should have a final deduplication step similarly to what is done in Campaign to safeguard profiles from receiving more than one email.  Questrade is using a non-stitch merge policy which is resulti...

Hi All,I am trying to follow the example for creating web channel experiencehttps://experienceleague.adobe.com/docs/journey-optimizer/using/web/create-web.html?lang=enTutorial talks about making changes in the web content using editor. And adding personalization to web page.I am able to make  these ...

What is the business case on two eligibility levels? First we put eligibility on an Offer then on a Decision where these offers are included. I am preparing for a certification that's why I would like to understand that in depth

Which specific fields are updated after user opt-in/opt-out using AJO landing pages?https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/lp-use-cases 

Why is the last answer correct? 

We got a request from a customer. Is it possible to send a message directly to customer inbox in the mobile app?