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I am playing around with the Customer AI service in AEP and am not getting much for actionable results. Has anyone else tried this service? What’s been your experience?
Hosted in partnership with the Adobe Workfront Product Management team, this 1-hour webinar highlighted the latest Workfront Planning, Workflow, and Automation & Integration feature enhancements that are scheduled to roll out in the Fourth Quarter Release on October 15, 2026. Note that users on the fast release (monthly) schedule will receive the release one day early (October 14, 2026). For more information on the fast release process, see Enable or disable the fast release process. IMPORTANT: This webinar did not cover all feature enhancements, so please make sure to read through the full release notes to ensure you and your team are fully prepared for what’s to come: Workfront Workflow Fourth Quarter 2026 Release notes Workfront Planning Fourth Quarter 2026 Release notes Workfront Fusion Release activity If you weren’t able to attend live or want to revisit any part of the session, you can access the recording below. Slide Deck PDF Event Recording – apologies the first ~2 m
Hi,I’m getting to grips with the new email builder in Marketo and wondering if there is any information as to whether Adobe will be updating the builder to support fallback fonts in the brand themes. My organisation uses a Google Font which I am able to reference in the videos but obviously this does not present in all mail applications. If I try to add a fallback font in the email template code, it is overwritten. I can add fallback fonts in HTML components in the email but this is more time consuming and I am having to hard-code CTA buttons. I can’t find anything online about other solutions to fallback fonts in the new email builder or if Adobe have acknowledged this and plan to roll out a fix.
As noted in this community post, there isn’t a means of adding fallback fonts in Theme font selection UI. Fallback fonts are a standard best practice, and interestingly, the Design Accessible Content documentation page mentions fallback fonts. Without it being built in as an option, custom CSS is required to add them to email designer emails. A noted on the custom CSS documentation page, users who choose to leverage custom CSS do so at their own risk and will not be supported by Adobe Support. To support best practices and ease of use, I’d propose the product team incorporate fallback fonts into the Theme functionality—whether built in behind the scenes for each standard/Google font, or a more flexible user-driven option.
Is there documentation on how long requests are retained? I found a community post answering the question, noting that they are retained indefinitely but couldn’t find it in the Adobe documentation.Also does it vary from the new requesting experience versus legacy? Thanks!
Hi Team,We have a segmentation in Marketo that was working correctly during our initial testing, but it is now not working as expected. We have not made any changes to the segmentation.The same segmentation is also causing an issue when used in another campaign. The email is always going to the else condition, and the if condition is not triggering.I tested other segmentations, and they are working as expected. This particular segmentation is used through a Velocity Script , which was previously tested and worked correctly.I also tried unapproving and reapproving the segmentation, but this did not resolve the issue.#set( $portalsegment = ${lead.Segmentation_CustomerPortalSegment_1018} )#set ($ContactId = ${lead.contactid})#if( $portalsegment && $portalsegment.trim() == "Portal Status Is Active" )DISPLAY A#elseDISPLAY B#endLet me know if you need more details , happy to share :)Looking forward to your help on this !!Regards,Akshat
I propose Marketo allow us the add in a Details constraint into the "Synched to SFDC" filter and trigger so we can operationalize workflows to inform us when a record fails to sync. I would like to be able to create an alert that fires off to my Operations team with the lead info and include the Details on the Sync failure so that both Marketo Ops and SFDC Ops are aware of something going wrong.Currently this is a manual process where we have to look into our workflows that sync records to SFDC and manually extract the lead information including the failure reason. This is time consuming and not an efficient way to ensure that all records are coming over as expected.
Hi,I´ve seen that this has already been raised some times in the past years, but I still wanted to ask if maybe now there´s a solution/update that i can fetch the Report Data via API call, rather then only Meta Data?Thanks in advance!
Hi everyone,I'm using Workfront Fusion with the Adobe User Management connector to create and update Federated ID users.I can update fields like first name, last name, and email, but I also need to set the user's language/locale automatically.I don't see a Language or Locale field in the Adobe User Management Update a User module.I also tried the Adobe User Management API, but I couldn't find a supported language or locale field in the user update request.Has anyone been able to update a user's Adobe/Workfront UI language through Fusion or another Adobe API/module?If so, what module or API endpoint did you use?Thanks!
There is no API endpoint for being able to move assets to different folders. We should have this API endpoint made and then added as a tool call to the native MCP so that agents can move assets into folders for us. At the moment moving folders between assets is a manual task
I tried to import simple program from one instance to another using “Import program” option which I have used before and I had success, but now I am getting a error message “Import failed” My program only contains a email
We have been using timesheets and logging time for nearly 6 months now. Today for no reason, we began to receive this error message when entering time in Decimal increments. It still allows users to enter the time and saves the decimal increments. But the error message is causing confusion across the user base.I do not see any configuration settings in timesheet hours or timesheet profile that would account for this but I only have group admin access not system admin. Any advice would be helpful
Hi, I am creating a custom workflow which extracts texts from workflow XML and returns a list of schemas used in each workflow. The issue I am running into is that some workflows have many schemas, and the default text datatype has a 255 character limit. I’m looking for guidance on how I can add an output column to a query, enrichment, or javascript activity for long text datatype to get around the 255 character limit. Thank you,Skyler
OverviewTo reduce reliance on long‑lived secrets and make connections more secure and manageable, we’ve added federated connection support to the AWS S3, Azure DevOps, and SharePoint connectors in Fusion. You can now authenticate these connectors using your organization’s identity provider (Azure AD / Microsoft Entra ID or AWS IAM federation) so Fusion obtains short‑lived credentials at runtime instead of storing client secrets or static keys.What’s newFederated connection option — a new connection type for AWS S3, Azure DevOps, and SharePoint that uses your identity provider to mint temporary credentials or tokens. Consistent auth model — setup follows the same federated/OIDC or IAM role pattern you already use for other Azure AD or AWS identity integrations. No long‑lived secrets — Fusion uses short‑lived tokens/credentials returned by your IdP or AWS STS, reducing secret sprawl and rotation overhead. Admin controls — organizations can enforce which identity providers and roles are
We have a requirement to disable the Download option in Content Hub for specific assets based on a metadata value. Disable or hide Download button when ActivationTarget = ContentHub, and isReferenceAsset=TRUE Keep the asset’s metadata, preview, and reference information visible.
In a workflow I set a variable, e.g. vars.contentId, in a Content Management activity.In a typology rule (JavaScript) I need this value, but vars.contentId is not available there.Questions:Can a typology rule access vars.xxx from the workflow if that value is not stored on the delivery (i.e. not mapped to a delivery attribute)? If not, is it possible to add a script field on the delivery Advanced tab that would be able to read vars.xxx, or do scripts there also run only in the delivery context (no vars)?What is the recommended way to pass a workflow variable into a typology rule?
Hi Adobe Support Team,As part of our investigation into the Meta Conversions API implementation in AEP Event Forwarding, we noticed that an upgrade is currently available for the Meta Conversions API extension.At the same time, we are performing an RCA for HTTP 400 responses observed through AEP Event Forwarding Error Insights. The failures are occurring when requests are sent to the Meta Graph API endpoint configured with v24.0.At this stage, we have not confirmed whether these errors are related to the Meta Conversions API extension version, API compatibility, payload validation, credentials, permissions, or another endpoint-level validation issue.Before proceeding with the available extension upgrade, could you please review and advise on the following:Whether Adobe recommends upgrading the Meta Conversions API extension to the currently available version. What is the latest/recommended supported version of the extension? Could the currently installed extension version have any comp
When entering tags (the free text keywords, not tags from a fixed list), e.g. “engineer, female, tech, big data” in the meta data schema, there ae only options available where you enter one tag, hit Enter, type the next tag, hit Enter etc. This process is time-consuming, especially as many assets are supposed to have lots of tags. While AI tags can help with search, we can’t control them and you also cannot copy them to the main tag field to work with them. That means it is still necessary to enter tags manually. It would be way better to be able to copy/paste or type a list of comma-separated tags, e.g. “engineer, female, tech, big data” into ONE metadata field, and then hit Enter, whereas the system recognizes the tags as individual entities separated by comma and turns them into individual items automatically.
At first glance, Journeys and Orchestrated Campaigns in AJO can look very similar. Both can work with audiences, contain multiple steps, include waits and conditions, and orchestrate communication across channels. Initially it also looks like Orchestrated Campaigns are for batch workflows whereas Journeys are for trigger/event-based workflows. However, a Journey can also behave like a batch-oriented workflow when Read Audience is used as the entry criteria.So, the question is: if Read Audience can be used as the entry point in Journey and process an entire audience, why do we need Orchestrated Campaigns?The difference is not simply trigger/event vs batch. The answer is that Journeys are profile-centric and Orchestrated Campaigns are campaign-centric. Journeys: Think about the customer’s progressionA Journey is designed around the experience of an individual profile.For example, consider a cart abandonment scenario:Cart Event ↓Wait 2 hours ↓Did the customer purchase? /
Hi everyone,I'm currently facing an issue with an Adobe Target activity and wanted to check if anyone has come across something similar.The activity is working as expected in the Development environment, but it is not delivering after moving the library build to Production. We have verified that the correct build has been published to Production.What makes this a bit confusing is that the issue is happening only for one market property. The other market properties are working fine with their respective Production builds.Has anyone faced a similar issue where an activity works in Development but does not deliver in Production for a specific property? Are there any additional configurations or checks that we should look into?
I am desperately trying to deliver on an ask to provide our “worker” level users with access to the To Do list on their home page. Issue is this requires them to have the ability to create tasks. Our users need to be able to fill out custom forms on PM’s projects so they need Edit access to projects but at some point the Project Sharing started allowing users with Project Edit access the ability to be given Manage access to Projects. If they are mistakenly given manage access on someone else’s projects they now would have the ability to add tasks in their timelines. I would love if we could find a way to let them use that feature but not allow the accidental oversharing.
I am sort of inheriting a Marketo instance, and I see this token in a LOT of workflows but cannot find the actual token anywhere. Is anyone familiar with {{my.1Program - Campaign Name}}? Any insight is appreciated!
Hi - my users got a pop-up recently that shows the following:Support Ending for Intel-based AppsThis version of “Workfront Proof” will not open in a future release of macOS. Learn how to update to an Apple silicon version. Will Adobe be updating Workfront Proof to ensure we can continue using the app?If yes, has Adobe shared timelines or any other info?Appreciate any knowledge that is shared. Thank you!
Description:The Upcoming Campaigns panel in Marketo Sales Insights (shown in the Salesforce contact view) lists scheduled email campaigns for the next 30 days. It also says these are "not limited to qualified leads."Problem:Our Marketo instance supports multiple businesses and brands. Sales reps see campaigns from other businesses in the panel and assume the contact is about to receive those emails. This causes confusion and unnecessary escalations. Reps think the contact is being mis-messaged, when in fact the contact doesn't qualify for those campaigns.Requested enhancement:Add an admin setting or user toggle, such as "Show only campaigns this lead qualifies for", that filters Upcoming Campaigns to campaigns whose smart list and filters the lead actually meets. If full qualification evaluation isn't feasible, allow admins to filter the panel by workspace, program channel, or tag, so each business sees only its own campaigns.
Dear adaptTo() Community,we have published all talk videos with slides and Q&A: https://adapt.to/2026/scheduleImage gallery of the event: https://adapt.to/2026/conference/gallerySee you next year!Best regards,The adaptTo() Team
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