Product Communities

Question 1: Seed list can be added on a channel configuration or in the specific journey / campaign? Question 2: When test profile is added to the seed list then the content of the specific email is based on that test profile details? 

Hi I’m looking to understand how we can improve resource demand planning and forecasting in Workfront as we begin to roll out Workfront Planning.We’re trying to improve how we forecast demand across campaigns, regions, and teams. Can. you add effort in plannig and then connect to the Workload Balancer or resource planner. How is every else doing this? Thanks very much!

Hi everyone, Noticing in our data that the majority of iOS data from Pinterest (identified with campaign codes) comes in with an unspecified referrer and referring domain in Adobe Analytics. Wondering if the team knows of any reason this might happen? Maybe something with the webviews in their native app, or is there some known redirect they perform. I know pinterest is a large ad platform so hoping someone else has insight on this issue.

Running into an intermittent issue with Adobe Analytics click tracking in Safari I'm using Adobe Launch (_satellite) for analytics tracking, and when users click a button that triggers a page refresh/navigation, the analytics hits aren't consistently being recorded in Safari.The issue is intermittent, which makes it particularly tricky to debug.I added the 100ms timeout specifically for Safari click tracking issues, but the problem persists intermittently. The_satellite library is available and loading fine The issue seems to be that the analytics tracking beacon doesn't complete before the page refreshes 100ms timeout isn't consistently reliable Any Safari-specific considerations I should be aware of?

Note : This follows legacy Adobe Analytics implementation.Issue : When order is completed on the website, there is an order element tag and purchase event which is being sent to the Adobe servers.1. Order element Tag goes from the frontend or code side, going as smetrics call and setting up the eventx with eVars.2. Purchase event is set in Adobe Launch via Rules , the standard way. Order element Tag generates different visit/visitorID when debugged in the data feeds - which should not be the case. This should get in sync with the same session as purchase event is in.Following this document:https://experienceleague.adobe.com/en/docs/analytics/implementation/vars/config-vars/visitoridSolution says, if we can somehow bind these two events via IDs considering the ECID here to stitch the data : 1) Capture ECID during checkout (this should be on a browser cookie) and send to the server when placing order2) Send the order purchase event via edge network with both a timestamp and the ECID.3)In

I see this question asked several times over the past 10 years but not recently. Does Adobe Analytics have a built in or browser extension providing heatmap overlays per page? I’ve tried the “Activity Map” but can’t get it to work. Before I circle back with my enterprise admin, does anyone have a visual example of this working? We also use Quantum Metrics but their heatmapping is very buggy. It occurred to me that since it’s 2026 Adobe may have come up with their own way for users to quickly visualize consolidated user activity on a page in a visual format. Anyone seen this in action?I found this user’s DIY instructions and a few posts asking but getting 3rd party suggestions, but again, they are years old. Hoping for some progress toward a feature or a more reliable relationship with QM?  

I have a specific query on Adobe target implementation through Web SDK for React Single Page Application.I am using Adobe Client Data Layer to send data to AEP, AA and AT. ACDL DataElement change event "pageName" triggers on every SPA page of my react application.On "page view" xdm, I am setting the viewName parameter as shown in below screenshot.On page view send event action, I am using both the checkboxes related to AT (Render visual personalization decisions and automatically send a display event)Screenshots of the rule and action configs are below.I have flight-search page and flights page. Users will land on home page and can navigate to flight search page to search the flight once search completed user will land flights page where it listing available flight option. I have created the recommendation activity to show some recommendation in flights page. I can see the viewName being set properly. However, when the recommendation is not visible when navigate from flight-search page

I'm troubleshooting a Marketing Channels issue in Adobe Analytics.My Paid Search rule is:IF ANY Query String Parameter utm_medium contains cpc Query String Parameter utm_source contains google or bing THEN Paid SearchMy Referral rule is:IF ALL Referring Domain is not empty Tracking Code does not contain cpc or paid social THEN ReferralI'm finding hundreds of First Time Visits classified as Referral where: Referrer = google.com Campaign UTM Medium = cpc Campaign UTM Source = google All of our paid search traffic comes from Google/Bing and uses valid UTM parameters (utm_source=google, utm_medium=cpc).When I break down these Referral visits, most are associated with Google CPC campaigns and paid search landing pages.Given the Paid Search rule above, I would expect these visits to be classified as Paid Search, not Referral.Has anyone seen Google CPC first-time visits fall into Referral despite matching Paid Search criteria?

Most marketers initially think of Quiet Hours as a simple Do Not Disturb feature, a single switch that silences or pauses all outgoing messages during a set period. Turn it on for a journey, define the time window, and you're done.That mental model is close, but the real strength of Quiet Hours lies in how it handles messages, not just when they're queued or discarded, but what happens to them during and after the quiet period.Quiet Hours in AJO is configured at the action level, this means a single journey can contain multiple messages, each with its own Quiet Hours behavior: one message might be discarded, another queued for later delivery, and a third allowed to send immediately. All of these can coexist within the same journey, with each action behaving according to its specific purpose.Because the messages in a journey aren't all created equal. Some are time-sensitive, others can wait, and some may no longer be relevant after a delay. That's why a one-size-fits-all Quiet Hours pol

If your team has been building emails in Marketo for any length of time, you've probably felt the tension between scalability and speed. The classic Email Editor 2.0 gave developers tremendous control i.e. full HTML/CSS access, custom scripting, pixel-perfect layouts but it placed a heavy burden on technical resources and slowed down campaign cycles. The new Drag-and-Drop (DnD) Email Designer changes that equation significantly. Here's everything we learned from building a full modular email template system on top of it.Why the move to the new DnD Editor?Our team's primary drivers were reducing developer dependency and improving template consistency across global campaigns. The new DnD Designer shifts email creation into a visual, marketer-friendly paradigm one where non-technical users can confidently build and iterate on campaigns without breaking layouts or brand standards. Template architectureThe template is built using a section-based layout within the DnD Container system. Think

Hi! Has anyone made the complete switch to the new email designer? I keep toying with it but can’t fully commit to the new designer. Anyone have success stories with the new designer?

We have included custom form in multiple user’s  profile via bulk edit. All fields appearing fine as expected. When I go to user section and filter the user by “Category ID=Form Name” it does not show the user list. For other forms which are added individually to user showing the usernames with category ID field as expected.  I created report and below is my finding: If I user Category ID under User it does not show this bulk edits. But if go to ID under category these users shows up Please advise if it is normal behavior and will have impact in future.  

Watch the show recording: How to efficiently test, simulate and validate journeys before going liveLearn how to go live with confidence by validating journeys before activation. We'll cover the best testing approaches for both event-based and audience-based journeys, plus a first look at the new Journey Simulation capabilities.You'll see how to:• Choose the right pre-launch testing method for your journey type• Validate branching logic and audience volumes without sending messages• Create simulated users manually or with Journey Agent support• Automatically test all journey paths in a single clickPerfect for AJO practitioners who build, publish, and maintain journeys and want faster, more reliable validation workflows.Register now: https://engage.adobe.com/ExpLeagueLive-260617.html

I am trying to send a sample email to my Outlook (work) and I am not receiving them. I have checked SPAM and JUNK folders and they are not in there. It states that the email has been sent via Marketo. Can someone please help troubleshoot?

Hi all, I have a bit of an urgent ask. We’re trying to track email opens and if a user does not open an email we want to add them to a suppression audience. When looking into this, it seems like the interaction type = open event gets triggered automatically even if an email is not opened. We’ve tested this with 5 different profiles and noticed the same behavior.  Has anyone encountered this issue and what could be a potential way to resolve this. Thanks

Modern customer journeys rarely stay inside one system. They depend on loyalty platforms, billing engines, CRM tools, fulfilment services, and partner APIs. When one of those integrations fails, the reason behind the failure matters just as much as the failure itself.A temporary outage may need a retry. A duplicate request may need no action at all. A suspended account may require customer service intervention. But until now, custom actions in Adobe Journey Optimizer could detect that a call failed without giving journeys access to the structured error details many APIs already returned. What's New: Error Response Payload Support Custom actions have long supported success response mapping. When an API call succeeds, you can define the response structure, parse the body, and use those fields later in the journey.Previously, error handling worked differently. If a custom action returned a 4xx or 5xx response, AJO recorded the failure status, but it did not surface the response body even

Modern customer journeys rarely stay inside one system. They depend on loyalty platforms, billing engines, CRM tools, fulfilment services, and partner APIs. When one of those integrations fails, the reason behind the failure matters just as much as the failure itself.A temporary outage may need a retry. A duplicate request may need no action at all. A suspended account may require customer service intervention. But until now, custom actions in Adobe Journey Optimizer could detect that a call failed without giving journeys access to the structured error details many APIs already returned.AJO 26.1 changes that with Error Response Payload Support for custom actions. What's New: Error Response Payload Support Custom actions have long supported success response mapping. When an API call succeeds, you can define the response structure, parse the body, and use those fields later in the journey.Previously, error handling worked differently. If a custom action returned a 4xx or 5xx response, AJ

I am working on a Workfront report that groups projects by lifecycle stages (Analysis, Requirements and Planning, Implementation Phase, and Release).Currently, the report filter uses the following criteria: Task Name contains "Analysis" Task Name contains "Requirements and Planning" Task Name contains "Implementation Phase" Task Name contains "Release" The issue is that some parent tasks that are not actual lifecycle stage tasks are being included because their names contain one of these keywords.ex: Delay Implementation -- it is not lifecycle stage, I need the starting should be filtered.ex: Implementation Phase | Started -- It is lifecycle stage.I attempted to change the filter from cicontains to operators such as beginswith and startswith, but Workfront returns an "Invalid Parameter" error for both modifiers.Is there a supported way in Workfront reporting to filter tasks whose names start with specific values, or is there a better approach to ensure only the actual lifecycle s

 I'm trying to understand exactly how the "Duration (Average)" value is being calculated in a Task report.The report is grouped by Status and displays an aggregated Duration (Average) value.Example:Status: Complete (4) Discovery – Duration: 4 Days Discovery Tasks – Duration: 0 Days Marketing Snapshot – Duration: 0 Days Discovery Approved – Duration: 3 Days Report displays: Duration (Average): 1.5 Days Status: New (27) Requirements Planning – Duration: 4 Days Requirements Planning Tasks – Duration: 0 Days Marketing Plan – Duration: 0 Days RACI – Duration: 0 Days Additional tasks with mostly 0-day durations Report displays: Duration (Average): 0.33 Days My understanding is that the report may simply be averaging the native Task Duration field for all tasks in each status group.Can someone confirm: Is the "Duration (Average)" value calculated from the native Task Duration field? Or is Workfront calculating the actual time a task spent in that status using status history/au

Hi everyone,I’m hoping there are some creative ideas out there that can help with better tracking capacity for one of our teams that only receive work through requests. We are tracking actual hours on these requests but planned hours are not included currently (and the team doesn’t want to track them at this time).   I have reports showing the amount of requests coming in to each person, amount completed, and actual hours reports but our leadership is hoping to see additional reporting for capacity and who is doing what. The planner and workload balancer cannot be used since these users only receive issues/requests and not tasks along with no planned hours. Any ideas to provide some additional reporting in our current state or are we stuck since we don’t use tasks or planned hours?

This is a request to have the Emergency pipeline execution mode, currently available for AEM on-pem (Code Deployment | Adobe Experience Manager), added to AEM as a Cloud Service.