Product Communities

Hi Community Members​@AmitVishwakarma ​@Asheesh_Pandey ​@kautuk_sahni ​@akshay_kashyap ​@bjoern__koth Any suggestions would be appreciated thank you Is it possible to  expose the ranking formula score in Code-Based Experience so it can be accessed by third‑party systems requesting offers via the Edge Decisioning APII understand that this is a runtime activity where in the system will calculate the offer priority and provide the score https://developer.adobe.com/data-collection-apis/docs/endpoints/collect/https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/experience-decisioning-rankings/ranking-formulas Code based Experience Logic!--scriptorstartfragment-->We are able to retrieve the offers that are eligible for this decision policy.The ranking formula is available under subPropositions(base64 encoded values).However, we want to understand whether it is possible to send the ranking score as part of the response.If so, which attribute

Looking for some best practices on how to manage/contain all of our audiences. As more and more campaigns come through, our audience list gets larger and larger with some not being deactivated after the campaign is finished, duplicates, etc. Some questions about capabilities are below. Thanks for your help! Is it possible to look at inactive/deactivated audiences? For audit purposes, we would like to keep a list of audiences we are deactivating to show they aren’t in use anymore. Obviously we can use the UI tool and filter, but this might quickly become not enough. Looking into using a query/API but unsure if possible.   Is there a way to see audiences that are being used in a live journey currently? With out large list of audiences, some might have been used in multiple journeys and before deactivating them, we would like to check if they are actively being used. I thought there was a safeguard in place that when you deactivate an audience, it would not let you if it was being used, b

 After a recent upgrade of the OneTrust Consent Management for Cookies extension in Adobe Launch, we started encountering the following runtime error:Uncaught Error: [OptIn] Invalid category(-ies). Please use the `OptIn.Categories` enum.This error was not present before the extension upgrade and now occurs consistently after publishing the new build. Observations✅ Previous OneTrust Extension Version (working)In the older version of the OneTrust extension, the generated custom code configuration looked like this: JSON {"otConfiguration": {}}``Show more linesThere were no undefined Adobe categories, and Adobe Opt‑In worked as expected.❌ New OneTrust Extension Version (after upgrade)After upgrading the OneTrust extension, the generated configuration now looks like the following:  {"autoLoadScript": false,"otConfiguration": {"adobeCat_0": "undefined","adobeCat_1": "undefined","adobeCat_2": "undefined","adobeCat_3": "undefined","adobeCat_4": "undefined","adobeCat_5": "undefined","adobeCat_6

I restarted my mac book and started AEM from terminal getting this error after AEM is started HTTP ERROR 404 Not FoundURI: /STATUS:404 MESSAGE:Not FoundSERVLET:org.apache.felix.http.base.internal.dispatch.DispatcherServlet-e31d7b5  Please help me resolving this issue, it is working fine morning , after my mac restart it I am getting this issue  

Hi All, We recently signed an AI addendum to enable the new AI capabilities within Marketo, such as the AI assistant feature that can help generate email subject lines, email body text, ect. I checked our Roles settings in the Admin menu, and I can see that Access AI Assistant is enabled for our user accounts. However, I have not seen any artificial intelligence features available when I am building emails. Does anyone have any info on why these features wouldn’t be available for us? Any info is appreciated here.Thank you!

i need to create a profile script to identify the last visited bike pdp by a visitor in real time and using that create an audience accordingly for each bike models mutually exclusive

Hello ,My most of the emails who have gmail id’s sent to users show as failed due to the Gmail: 550 5.7.1 email likely unsolicited.How to resolve this? Should I use RESTART ? 

While trying to sync a template in campaign console, we are getting the error below. Did anyone face the same issue ever? what could be the reason?

I have a list of 3,784 users that I want to target with specific data. To achieve this, I created segments in Adobe Analytics, where I defined the condition as User ID equals any of x, y, z, using approximately 500 user IDs per segment. These segments are visible in Adobe Target via A4T, and I have used them to create an experience. However, I am unable to see the experience being delivered to the intended audience. Could you help identify what might be causing this issue?

We’re trying to implement a server to server integration with AEM 6.5 AMS (not Cloud), and I’ve been trying to set it up locally.I got the OAuth2.0 client working (created the client in the OAuth Clients section of the Security Tools.Given the access to the oauthserver service users, created a ScopeWithPrivileges class giving read/write access to the /content/dam path for the service to use.I’m able to get the Bearer token correctly, but when I tried to upload an asset by posting to  http://localhost:4502/api/assets/companies/product-staging/new_test.pngI’m getting a 500with a status.message "status.message": "Can't create child on a synthetic root",the same call using basic auth for the same user (admin), works correctly. Anyone ever done this with the AssetAPI or are we stuck using basic auth for this?I’m half guessing something isn’t right with the ScopeWithPrivilege class, if anyone succeeded knows what we’re doing wrong would be greatly appreciated.

Hi everyone,I'm trying to create a nested block structure in Universal Editor using the following JSON definition:{ "definitions": [ { "title": "Tabs", "id": "tabs", "plugins": { "xwalk": { "page": { "resourceType": "core/franklin/components/block/v1/block", "template": { "name": "Tabs", "model": "tabs", "filter": "tabs" } } } } }, { "title": "Tab", "id": "tab", "plugins": { "xwalk": { "page": { "resourceType": "core/franklin/components/block/v1/block/item", "template": { "name": "Tab", "model": "tab", "filter": "tab" } } } } } ], "models": [], "filters": [ { "id": "tabs", "components": ["tab"] }, { "id": "tab", "components": ["teaser", "carousel"] }

I’m looking to enable the AI capabilities in Adobe Target. If you’ve already done this, I’d be interested in learning which use cases you tried.

Hello, We have several jobs that fetch data from the Adobe warehouse using the FTP server (ftp2.omniture.com). However, since March 7, we have been unable to connect to the Adobe server and retrieve files from the ftp2.omniture.com host.This is a critical job for us as it is used to obtain daily data from Adobe, and the issue is currently impacting our client data as well.We would appreciate your assistance in resolving this issue on an urgent basis. Thank youShubham

Hello Community,I have a clarification question related to datetime formatting in Adobe Experience Platform (AEP) using Data Prep.From the source file, we receive the datetime value as a string in the following format:2026-04-10 14:23:56My requirement is to ingest this into AEP as a datetime/timestamp field, but with the date represented in MM‑DD‑YYYY order, for example:04-10-2026 14:23:00The primary concern here is whether AEP allows transforming and storing the datetime in MM‑DD‑YYYY HH:mm:SS format, instead of the default YYYY‑MM‑DD.I understand that AEP standardizes timestamps internally, but I would like to confirm:Is it technically possible in AEP Data Prep to store a datetime with the MM‑DD‑YYYY date order? If not, is this format strictly limited to parsing at ingestion ? What would be the recommended best practice in this scenario?Any guidance or confirmation from the community would be very helpful.Thank you!

I’m hoping someone has already figured this out and can share their magic with me. I need a report for stakeholders/collaborators so they can see every Proof they are on along with the decision status of all approvers not just their own and ideally it would be one line per document but grouped by document also works for this purpose.I figured I’d reach out to the Community before pushing my Friday brain to write text mode 😅

How are others reporting the Quarter is the calculated field option working for you.  Can someone provide text that has worked for them?

I have setup my smart campaign (cloned off another that was successful and using the same client data to send the emails) , imported client list, set trigger etc, selected Activate and there are no results showing, indicating nothing is going out.   can someone assist me through the process to see what i have missed here??

Does anyone know of a good method to audit all custom Statuses?  We have a large amount of groups that each use different status lists.  Is there any way to export this data so it can be reviewed and updated?

Is it possible to add Pop-Up messages on specifc proofing workflow templates? We use specific templates for document review and only certain circumstances need the pop-up. 

Hi All, Please share your thoughts - Scenario 1 - Is there a way to stop the updates from Salesforce to Marketo - Example - email address - when there is an update in the email address in SF will it create a duplicate in Marketo?Scenario 2 - How many person records can we create in Marketo with the same email address?Thanks in Advance!

​@AmitVishwakarma ​@Asheesh_Pandey ​@kautuk_sahni ​@akshay_kashyap Any suggestions would be appreciated thank you Hi Folks,Based on the referenced document, I created a date filter to limit ingestion from a Snowflake table that contains the last 10 years of historical data. The requirement was to ingest only the last one month of data initially and then continue with incremental ingestion going forward.The initial load completes successfully, and we can see the expected data in AEP. However, during the incremental runs, the dataflow fails to ingest any new records, even though new data is available in Snowflake.It appears that the delta column–based incremental logic is not picking up the latest data, resulting in no records being ingested during incremental executionsPQL filter in the Source connection works as expected !--scriptorstartfragment-->{  "type": "PQL",  "format": "pql/json",  "value": {    "nodeType": "fnApply",    "fnName": ">=",    "params": [      {        "nodeTy

Hi,I migrated my Magento Open Source 2.4.6-p13 store to a new server and Advanced Reporting stopped working. Clicking the menu item redirects to the Experience League documentation instead of opening the dashboard.Store: https://pappeat.comVersion: Magento Open Source 2.4.6-p13PHP: 8.2.30Base currency: EUR only (verified in config and in all orders)All Magento-side checks are clean: ✅ Advanced Reporting enabled (analytics/subscription/enabled = 1) ✅ Cron running every minute under correct system user ✅ OAuth endpoints reachable (/oauth/token/request and /oauth/token/access respond correctly) ✅ analytics_subscribe cron runs with status = success ✅ System log confirms: "Request token was exchanged to obtain access token for consumer 12" ✅ OAuth consumer and access token created in oauth_consumer and oauth_token tables ✅ No AWS S3 used as data source ✅ Valid SSL certificate on public HTTPS URL ❌ analytics/general/token remains NULL in core_config_data after every successfu

AJO is not using native email channel to send emails. Instead it sends custom payload to salesforce and salesforce sends email.Now salesforce has email send/open/click etc data. Salesforce sends the data back to AEP(non profile enabled), which is then connected to CJA.Both AJO dataset and salesforce dataset has personID as identifier.AJO dataset has campaing name, and campaingn TaskCode which is unique for each email touch point. Salesforce also has the TaskCode but not the AJO campaing name.Now if I breakdown the JourneyName by Email metrics (open/click) etc, it shows 'NoValue' in the report.I have tried binding of JourneyName dimension with the Dimension related to email open/click, that still shows 'NoValue'.I have tried binding of JourneyName dimension with the TaskCode dimension, that still shows 'NoValue'.What am I missing here ? Do we need some sort of secondary level of stitching to link TaskCode from Journey dataset to salesforce dataset ?

I recently created a Recommendation activity, but the products are not appearing on the website. The activity qualifies, but the recommendation slot is not rendering any products.Has anyone else faced a similar issue while setting up recommendation activities?Also, are there any specific troubleshooting steps to identify why the recommendations are not showing? For example, checks related to criteria, entity attributes, mbox calls, catalog ingestion, or delivery calls.

Issue: Registered Workfront users cannot access proofs via shareable links. Steps to Reproduce: Copy link from "Get Shareable Link" within proof > Send to reviewer > Reviewer attempts to sign in. Error: “Your email or password is incorrect. Please try again.” Troubleshooting: Tested with multiple registered users; all are blocked by the same login error. How can I resolve this authentication loop?