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RaghavAggarwal
RaghavAggarwal
Level 2
March 5, 2026
Solved

Recommendations Are Not Working

  • March 5, 2026
  • 2 replies
  • 89 views

I recently created a Recommendation activity, but the products are not appearing on the website. The activity qualifies, but the recommendation slot is not rendering any products.

Has anyone else faced a similar issue while setting up recommendation activities?

Also, are there any specific troubleshooting steps to identify why the recommendations are not showing? For example, checks related to criteria, entity attributes, mbox calls, catalog ingestion, or delivery calls.

Best answer by TNxx

Hi ​@RaghavAggarwal ,

 

Can you please share more details on what recommendations criteria are you using? Also, which version of target is implemented.

If you are using User-based recommendations, it will be available only if you view some products. You can test if it is because of your criteria or design by enabling backup and/or front promotions.

Also, if Adobe target is implements through at.js implementation, you can use mbox trace to check if recommendation is returning any products.

2 replies

T
TNxxAccepted solution
Level 3
March 5, 2026

Hi ​@RaghavAggarwal ,

 

Can you please share more details on what recommendations criteria are you using? Also, which version of target is implemented.

If you are using User-based recommendations, it will be available only if you view some products. You can test if it is because of your criteria or design by enabling backup and/or front promotions.

Also, if Adobe target is implements through at.js implementation, you can use mbox trace to check if recommendation is returning any products.

J
Jay2924
Level 1
April 9, 2026

 Hi ​@RaghavAggarwal ​@TNxx 

I am facing the same issue. Below is my flow:

I have set up my feed correctly, and my criteria is recently viewed articles. I am passing the entity ID from the SDK to Target.

sdk


 

I can see that the entity ID is being passing from the articles.


 


 

Any idea y i still wont see the any recommendations?
 

 

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