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analyticss52919
Level 1
Mar 12, 2026 1:07 PM UTC
Solved

Not able to connect with Adobe FTP server ftp2.omniture.com

Hello, 

We have several jobs that fetch data from the Adobe warehouse using the FTP server (ftp2.omniture.com). However, since March 7, we have been unable to connect to the Adobe server and retrieve files from the ftp2.omniture.com host.

This is a critical job for us as it is used to obtain daily data from Adobe, and the issue is currently impacting our client data as well.

We would appreciate your assistance in resolving this issue on an urgent basis.

 

Thank you

Shubham

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FarazHusain
FarazHusainAccepted solution
Adobe Employee
Mar 16, 2026 4:38 PM UTC

This should be fixed. There were some issues with the servers, it has been resolved.

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5 replies

Ronny3
Ronny3
Level 2
Mar 12, 2026 2:14 PM UTC

I believe you should open a support case, especially if it’s urgent/critical. The community cannot solve any technical issues.

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    Jennifer_Dungan
    Adobe Champion and Community Advisor
    Jennifer_DunganAdobe Champion and Community Advisor
    Adobe Champion and Community Advisor
    Mar 12, 2026 2:50 PM UTC

    I agree with ​@Ronny3, that FTP location would be hosted by Adobe, and I assume that it may be decommissioned… I was unaware that clients would be allowed to access Adobe’s own FTP server for uploads… 

    Data Warehouse is set up for you to create and use your own FTP Server managed by your own DevOps team… 

    While you can and should contact support… given this is a critical system for you, it would likely be faster to fix this by setting up your own FTP server and switching all exports (and jobs to retrieve the data) to a host that you control.

     

    Good Luck!

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    kaush1889
    kaush1889
    Level 3
    Mar 12, 2026 3:57 PM UTC

    Try working with Adobe Support as previosuly suggested. In addition, try ftp.omniture.com as well with the same credentials.

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    FarazHusain
    Adobe Employee
    FarazHusainAdobe EmployeeAccepted solution
    Adobe Employee
    Mar 16, 2026 4:38 PM UTC

    This should be fixed. There were some issues with the servers, it has been resolved.

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      manpreetkaur27
      Adobe Support
      manpreetkaur27Adobe Support
      Adobe Support
      Apr 12, 2026 7:26 PM UTC

      Hi ​@analyticss52919 
      You can stay informed about real-time service updates, incidents, and maintenance activities by visiting status.adobe.com. This page provides detailed information on the current operational status of Adobe services, including any ongoing issues or outages.

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