Product Communities

In the first part of this series, we explored the essentials of Adobe Journey Optimizer (AJO) error codes—why they matter, how to approach them, and how quickly understanding these signals can transform your troubleshooting experience.In this second installment, we go a step further and include more frequently encountered error codes. We’re presenting a curated, in-depth table of even more AJO error codes you’re likely to encounter as you build, test, and launch omnichannel campaigns. Think of this guide as your “cheat sheet” for campaign health: If the mysterious codes below pop up in logs or UI banners, you’ll know exactly where to look, what likely caused it, and how to get unstuck fast.Whether you’re facing backend 500 errors, validation problems, or puzzling runtime glitches, this list breaks down each code’s context, root cause, and practical steps to resolve or avoid it. Keep this resource handy—it’s designed to help your ops, technical teams, and marketers spend less time stari

Hi All, We have used sling:resourceType="cq/gui/components/authoring/dialog/fileupload" have in our AEM components along with enableNextGenDynamicMedia as “true” to connect to Remote DAM instances. Our Polaris URL for video is of the format as below - https://delivery-p123456-e98765432.adobeaemcloud.com/adobe/assets/urn:aaid:aem:a64f4a64-0af2-4991-ghg4-68542aae43e4/as/1f605fcd-xyz-Jumpstart.mp4Directly hitting on browser gives 404 - {"type": "https://aem.api.adobe.io/problems/not_found","title": "Not Found","status": 404,"detail": "Item doesn't exist"}How we render it in our DOM is FED based on ReactJS takes the URL and renders the DOM as below - <div class="video-container"> <span data-component="BannerVideoModal" data-props="{ videoUrl: https://delivery-p123456-e7654321.adobeaemcloud.com/adobe/assets/urn:aaid:aem:a64f4a64-0af2-4991-9d62-68542aaef544/as/1f605fcd.mp4, videoThumbnailUrl: , videoType: videoEmbedded, enableAutoplayMode: false, enableUnm

Hi All, We have used sling:resourceType="cq/gui/components/authoring/dialog/fileupload" have in our AEM components along with enableNextGenDynamicMedia as “true” to connect to Remote DAM instances. Our Polaris URL for video is of the format as below - https://delivery-p123456-e98765432.adobeaemcloud.com/adobe/assets/urn:aaid:aem:a64f4a64-0af2-4991-ghg4-68542aae43e4/as/1f605fcd-xyz-Jumpstart.mp4Directly hitting on browser gives 404 - {"type": "https://aem.api.adobe.io/problems/not_found","title": "Not Found","status": 404,"detail": "Item doesn't exist"}But if I transform the URL by stripping “/as/1f605fcd-xyz-Jumpstart.mp4” and appending “/play” makes it work on the browser by loading the “Dynamic Media Video Player”.How we render it in our DOM is FED based on ReactJS takes the URL and renders the DOM as below - <div class="video-container"> <span data-component="BannerVideoModal" data-props="{ videoUrl: https://delivery-p123456-e7654321.adobeaemcloud.com/adobe/assets/ur

Hello,I'm wondering whether this is a recent change or if I've only just noticed it. Could you also clarify what happens when it is left unchecked?Thanks!  

Hello Adobe Community Team,We have access to an Adobe Journey Optimizer (AJO) sandbox environment for our organization, Xerago, and are currently facing a couple of issues while exploring the platform. Issue 1: Audience Qualification Not Working We have created audiences using segmentation rules, and the profile data appears to be available in the system. However, the audience is not populating the list of qualified profiles, even though some profiles clearly satisfy the defined segment criteria.We have verified: Profiles are ingested and visible. Segmentation logic appears to be correct. Audience creation completes successfully. Despite this, the qualified profile count remains empty or does not reflect the expected results. Issue 2: Email Configuration Not Functioning in Sandbox The Adobe support team has already completed the email channel configuration in the sandbox environment. However, we are unable to send test emails or execute email-related activities successfully. The co

I was recently setting up a webinar campaign in Marketo and noticed registration numbers looked a little higher than expected. (In an ideal scenario, I should be happy about it, but contrary to it, I was skeptical!) When I dug into the records, I found that some attendees already existed in the database. Instead of updating those records, a few were being created as new leads because the data from the webinar platform didn't consistently match.What surprised me was how normal the situation was. Nothing was broken. The integration was working. The records just looked different enough to be treated as new people.It reminded me that duplicate leads often come from everyday marketing activities rather than major system issues.Lately, I've been thinking more about preventing duplicates before they enter Marketo instead of cleaning them up later.Some teams handle this with validation rules, while others use Marketo deduplication tools to help standardize and match records earlier in the proc

How can I dynamically capture custom form, fields and values submitted on a request and map them to a Program? The goal is to convert requests into Program while carrying over all its custom form data. The requests can be from different queues with different custom forms.

We are on a retail 4-5-4 calendar and Adobe WILL NOT fix the monthly automated sends to send by the end of the 4-5-4 calendar. They only send by gregorian calendar, meaning 1st of the month through the end of the month. Its not that they can’t fix it, they WON’T fix it. I’ve been trying to get them to fix it for 3 years now. All they will do is pat me on the head and say there, there. Infuriating.

Hello, When I schedule a macro-enabled Excel file (.xlsm) in the New Report builder, it gets stuck in status “Refresh in Progress”.The same file saved as .xlsx (without macros) run without problems. I suppose this must be a bug, since it’s not documented anywhere that .xlsm files are not supported (which would render the new Report Builder useless for our use case).Any ideas?Best

Hi community! Has anyone run into issues with watch events not triggering in Fusion scenarios for Workfront Planning? It works as expected when the record isn’t connected, but as soon as I connect the record, the watch event doesn’t seem to pick it up. Curious if others have seen this or found a workaround. Have a support ticket but wanted to check here as well.

Are these transferable from AA to CJA somehow?

Hello! I have a question on difference in data for sequential segments vs. stacked segments. I am helping another team attribute conversions for users who have come from natural search and visited then homepage and then completed a conversion. They have two versions of this report, one from their vendor and one from our internal team, and the data is not adding up.Their vendors version of the segment is as follows (this is not the literal segment, just how it is set up with our own specific dimensions):Visits (only after sequence)Page = homepage- AND -Search Engine - Natural exists- THEN Within 1 Page View(s) –A user enters the conversion flow (URL based)They place this segment in a freeform table and place the conversion dimension on top, layered with UV’s The internal team set up their report by stacking segments. They have the three below segments stacked on top of each other as well as UV’s: Segment 1Hits Page = HomepageSegment 2HitsSearch Engine - Natural existsSegment 3VisitsPage

Hi all,We’re experiencing an issue in our production environment where iOS orders are not being correctly tracked under the Platform (eVarX) dimension in Adobe Analytics. Instead, the data is falling under Unspecified. However, android traffic is being tracked correctly.Here's our existing setup:We’re using Processing Rules to map platform context data to eVarX. Here's the screenshot for your reference.Despite this configuration, iOS traffic does not get mapped and appears under "Unspecified", while Android works as expected. We do not have a staging environment, so this is directly affecting our production reporting.Has anyone else faced this issue with iOS mapping in processing rules?Are there any debugging best practices you'd recommend to validate the exact context data values received?Appreciate any insights or suggestions.Thank you in advance!  

We’ve set up our Organic Social channel with the following rule: traffic is classified as Organic Social when the query string parameter “umedium” does not exist and the referring domain contains social domains (e.g., fb.com, instagram.com, etc.).Recently, we observed that some traffic from chatgpt.com is being bucketed into the Organic Social channel, even though chatgpt.com is not included in our social domain list. Based on our current rules, this classification seems unexpected.Could this be due to how the referrer is being passed or interpreted, or is there a known behavior that would cause chatgpt.com traffic to fall into Organic Social under these conditions? Any guidance on whether our rules need adjustment—or if this outcome is expected—would be appreciated.

Hi Community,We recently encountered an issue with Dynamic Media Video Viewer Presets on our AEM 6.5.21 and wanted to share our findings in case others run into something similar.IssueIn the Dynamic Media component, one author was able to see all custom Video Viewer Presets, while another author could see only a subset of the available presets.The behavior was inconsistent across users even though the presets existed and were correctly configured.InvestigationAfter comparing permissions and user groups, we found that the affected user was a member of the Administrators group.While authoring the Dynamic Media component, errors were appearing in the logs. The issue was traced to:/libs/dam/components/scene7/common/viewerpresetdatasource/viewerpresetdatasource.jsp  The JSP iterates through the preset nodes and attempts to retrieve:preset.getNode(Node.JCR_CONTENT)For administrator users, the iteration also includes the rep:policy node because they have permission to view it. Since rep:polic

Hi Community,I am experiencing an issue where a page in the AEM Author environment displays a grey/blank screen when opened in Edit mode. The page is accessible on the published environment and appears to function as expected there.We are trying to understand the possible causes and recommended troubleshooting approaches for this type of behavior.A few questions:What are the common reasons an AEM page might display a grey/blank screen in Author while working correctly on Publish? Are there specific logs, tools, or debugging techniques you typically use to identify the root cause? Have you encountered situations where page components or page content caused Author rendering issues? What is the best approach to isolate the problematic component or configuration when the page itself cannot be opened normally in the editor?Any suggestions, best practices, or experiences would be greatly appreciated. Thank you.

Hi ​@Community I created two fields in a profile-enabled dataset : customer_id (primary string) and customer_number. The dataset is enabled for Profile and upsert. Both attributes are visible in the XDM union schema and in the Profile UI. However, after running the ProfileSnapshot job, the new attribute customer_number does not appear in the ProfileSnapshot dataset and is therefore not available for export. The customer_id (primary attribute) is available in other datasets as well and helps in stitching..I have verified the dataset and it contains values for customer_number and same is visible in profile UI. Please assist in finding why the profilesnapshot dataset is not getting populated with the new attribute from profile enabled dataset.

I built an email using the new email template.I’ve been asked to publish the email to MSI.I can’t seem to find that option.Can someone point me in the right direction?

Adobe Experience Platform provides the foundational capabilities for collecting, unifying, activating, and analyzing customer experience data. But practitioners involved in implementation, production support, QA, migrations, and ongoing enhancements often need to move quickly between Query Service, dataset previews, Real-Time Customer Profile lookup, audience validation, and ingestion workflows.That day-to-day investigation can become difficult when business stakeholder question that requires more than a sample preview or a high-level UI view. Often, it is required to inspect a specific profile with hundreds of its attributes and events, extract and deep dive into a specific dataset, not just a preview and investigate all the profiles included in an audience, a capability not available in current AEP UI. In many cases, the question is not simply whether data exists, but whether the right data exists in the right place and can be validated efficiently.I faced these same challenges while

Hello team! We are looking for people that have experience with AEM and lives in México, we at Capgemini have some opportunities for you :)