Product Communities

Hi Team, We have uploaded a list of email IDs using custom upload under a new audience yesterday.In audience still total profile counts is not reflecting.  We are using it in an audience and no profile is qualifying under it during dry run. Does the respective dataset needs to be enabled for lookup?

Hi everyone, I’m facing a challenge I haven’t been able to solve yet. I have an Experience Event dataset that contains multiple rows per ID, and I need to transform it into a Profile dataset by aggregating all rows for a given ID into a single row, using arrays to store the values. Here’s an example of the schema:Experience Event Dataset_entity.fg.ID _entity.fg.name _entity.fg.score _entity.fg.normalizedScore _entity.fg.version Timestamp Target Profile Dataset_entity.ID _entity.fg[].name _entity.fg[].score _entity.fg[].normalizedScore _entity.fg[].version extSourceSystemAudit.lastUpdatedDate I’m trying to write a SQL query that would group all rows by ID and transform the values into arrays, but I haven’t found a working solution yet. Has anyone faced a similar use case or could share an example of how to achieve this transformation using SQL in AEP? Thanks in advance,Regards,Samy

We have an web event dataset which is profile enabled and ECID is an identity field. Now for record class datasets (Person, Account), we do not have ECID present . Now question is in Customer Profile store, will records for those ECID coming from Web Event Data will appear or not? 

Hi Experience League Community,I’m encountering an error while trying to create a WhatsApp API credential in Adobe Journey Optimizer (AJO). The error message I receive is:“Error fetching business accounts. Either the API token or the business account ID is not associated with the WhatsApp account.”Here’s what I’ve tried so far:Verified that my API token is valid and has the required permissions.Double-checked the business account ID to ensure it matches my WhatsApp Business Account.Confirmed that my WhatsApp Business Account is fully set up and approved in Facebook Business Manager.Made sure my user/app has admin access to the WhatsApp Business Account.Despite these steps, I’m still seeing the error. Has anyone faced this issue before, or does anyone know what could be causing it? Are there any additional troubleshooting steps I should try, or specific settings in Facebook Business Manager or AJO that I might be missing?Any guidance or suggestions would be greatly appreciated!Thank you

Hi something very odd going on. If i send a journey email communication i can see the outbound email as sent within the events on the profile lookup. If I send a campaign, the emails send but do not appear on the profile event tab. if i then run sql against the AJO tables, specifically the ajo feedback table and look into the identitymap ( i do the search by using the customer email address), for the journeys there are namespace entries in the map, but not for campaigns. and both are using the same namespace IDs for the sends has anyone come across this before? 

Hello all, Does AJO one click opt-out link click counts towards the OOTB Click/CTR  metrics ?

help me how to define an mirror page url function with ajo api triggered marketing email templates, using below reference<% if ( document.mode != 'mirror' && document.mode != 'forward' ) { %><p align=center><font style="font-family: Verdana, Arial; font-size: 10px">If you are unable to view this message correctly, <a href="<%@ include view='MirrorPageUrl' %>" _label="Mirror Page" _type="mirrorPage">click here</a></font></p><% } %>

Hi Everyone, I am working on push configuration in AJO.I have enabled AJO profile dataset (profile enabled), AJO event dataset (profile enabled), Analytics dataset (not profile enabled) and other checkbox also enabled in datastream.But I am seeing in assurance session that AJO is not enabled. App data is flowing in Analytics but its not getting recorded in AEP dataset. Can any suggest, what's causing issue.  

I am facing some error when adding contextual field in function while trying to do some personalization in email with in a journey. Any idea on what could be the resolution for this ?

Hi Team,We’re using a custom action in the journey to trigger an HTTP call to a downstream API service, which transfers journey data to a third-party system.I’ve ensured that all journey data is unique, with no duplicates on our end.However, upon reviewing the data in the third-party system, we’ve noticed a small number of duplicates that 18 duplicate records (entire record remain the same) out of approximately 40,000. It’s been difficult to identify the root cause or determine whether this behavior occurs from the nature of the custom action itself.Could you please help investigate or provide any insights into what might be causing this issue?Thanks,

Hi Adobe Team & Community, I'd like to know if there's a successful use case on all the data points and potential variables to consider in building buying groups in AJO B2B. How this may have been mapped out in a brief would be ideal. Specially, what are the data points to consider across all scenarios when combining the individual components for Buying Groups:                                                                                                                                  Solution Interest: The specific product, service, or group of products/services that the buying group is considering purchasing.Account Audience: A targe

I'm working on AJO API Triggered Campaigns, well I'm trying to write a logic populate the personalization values from API JSON Payload on a HTML Template using below logic and json paylaod!Question: help me how to define and populate the value for "name"  form below json payload at each iterated individual array level for an example if countProducts = 1 then i want to print the value of attribute (name) at array level[1] with in the html template in this case the level[1] name value = "Super Socks"AJO logic:{% let countProducts = count(context.products) %}{{#each context.products}}{%#if countProducts = "0"or countProducts = "null"%} <p>You have no products to display.</p>{%else%}  <li>Product: {{this.name}}</li>  {%/if%}{{/each}}{%#if (toString(countProducts) = "3" )%} <li>Product: {{context.products.name}}</li>{%else%}  <p>You have no products to display.</p>{%/if%}Results:JSON:{  "c

Hi Team, I would like to hide the Profiles folder under Customer Management for a specific user on Adobe Campaign Classic V8 Web User Interface? PFA screenshot for reference.Could someone guide me with the steps to achieve this? Thank you in advance. Kind Regards,Anushka K

Help the Workfront Scale customer success team learn more about you, how you learn, and how we can support you on your Workfront journey!   We're looking for feedback in this brief, 7-10 minute survey.   Responses will help us with future programming and inform some of our team's branding!   Thank you so much for your help - if you have any questions, don't hesitate to reach out to the team at csatscale@adobe.com.

Co-Author: @nereddy Product Managers: Kapil Gulshan Rohra, Sal Daoud Are you struggling with multi region/multi brand scenario in your Adobe Experience Platform implementation using multiple sandboxes? Does the ensuing cost, governance, and maintenance overhead impact your total effort and timeline?  Worry no more! Now you can implement Attribute-Based Access Control in a single sandbox to streamline your multi region/multi brand implementation while complying with the organization's Data Governance requirements. We shall walk you through 'how' you can use Attribute-Based Access Control  for implementing multi-region isolation of profiles in a single sandbox of Adobe Experience Platform. We’ll be doing this through the lens of a fictitious example that we’re calling Customer Luma .The customer has different field marketing Roles per region (e.g., APAC/AMER/EMEA) and they want to isolate segments and some sensitive da

  Event Details:Thursday, October 16th9:00am PT   Discover how Customer Journey Analytics B2B Edition empowers organizations to transform complex data into strategic decisions that drive pipeline growth and customer engagement. In this hands-on Experience League Live session, you’ll gain access to a live demo environment and follow along with real-world B2B use cases. Learn how to perform cross-channel analysis at scale—across individuals, buying groups, accounts, and opportunities—to uncover insights that fuel smarter marketing, sales alignment, and revenue acceleration. Whether you're focused on optimizing customer experiences, expanding your sales pipeline, or driving measurable growth across the buyer’s journey, this session will equip you with the tools and strategies to make data work harder for your business. Ask questions live and get expert answers in real time.   Register now!

We have a dynamic email that we send to our prospects that is built based on the country and will keep the corresponding links for each country and region. I am seeing a person click a link in this email that wouldn't be served to them based on the region/dynamic rules. Could this be something of a bot clicking links that aren't truly visible to the person? I have checked the email a bunch, and I am not seeing any link reference to this link on the email that they were dynamically sent.

We’ve observed that the Bulk Export API returns an HTTP status of `200 OK` even when the response body contains an error. For example, we received the following response:when using a bulk api i.ebulk/v1/leads/export/{ExportID}/file.json { "requestId": "4aac#17c", "success": false, "errors": [ { "code": "603", "message": "Access denied" } ] } Despite the `"success": false` flag and error code `603`, the HTTP status was still `200 OK`. This behavior is misleading and complicates error handling, as it suggests the request was successful when it clearly wasn’t. We’d like to understand:- Is this the expected behavior for the API?- Are there plans to align HTTP status codes with the actual success/failure of the request?- What is the recommended best practice for detecting and handling such errors?Thanks

Hello,I don't seem to find Best Practices for Cards.  Our Teams rely heavily on the use of Kanban Cards that continuos to impact the Project Timeline negatively and keeps the Project Owners out of the loop.As Best Practice, we advise the Project Team members are told to suggest a "Commit Date" when assigned to a Task in a Project.  In this way the Project Owner gets a notification to accept (timeline gets automatically updated) or reject (Project Owner takes mediating actions). However, "Commit Date" does not seem to be an editable field in the Cards.  As an alternative, I was looking at having the assignee edit the Task Duration in the Card (and notifying the Project Owner).  However, this Task Duration field does not seem to be available in Cards.  What would be the best practice for Team Members to work in the Kanban Cards while communicating with the Project Owner and not affecting the Project Timeline with undesired Constraint changes?

Hi AJO experts!We have the following problem: we are using events to trigger customers into an audience. Then, we are creating journeys to send email containing links to a landing page where the user can submmit comments. We plan to capture those comments, and each email must correspond to one unique comment submissionThe issue is that we need to use this data to configure a parameter in the URL of our landing page so that, when the user submits a comment, we can send this information back to our environment as a token.Is it possible? I see two potential solutions1) Use a journey to update the profile with this information and the use audiences as triggers in the journeys.2) Use events as triggers so I can use the data to personalize and create the journey with a wait activity until its time to send the journey. Is Adobe planning to allow personalization using information from events?

I'd like to have a user's phone number format as (xxx) xxx-xxxx in a report.I tried the suggested text mode below, but it returns only 7 out of 10 numbers. it's missing the middle three numbers.valueformat=HTMLtextmode=truevaluefield=phoneNumbervalueexpression=IF(ISBLANK({phoneNumber}),"",CONCAT("(",LEFT({phoneNumber},3),") ",MID({phoneNumber},4,3),"-",RIGHT({phoneNumber},4))) Any ideas what I'm doing wrong?