Create Support Tickets when I'm the Admin on a single user account - still says need admin | Community
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steven_5189
Level 2
April 11, 2026
Question

Create Support Tickets when I'm the Admin on a single user account - still says need admin

  • April 11, 2026
  • 1 reply
  • 38 views

I’ve tried everything to create a support ticket and keep getting the run around.  I’m the only user on the account which means I’m also the admin.

 

It either says I’m not entitled, or I’m not authorized to log into the various support tools.  I’ve tried everything and am pulling my hair out to create a ticket.

 

Please advise how I get my account setup as the admin so I can create a ticket.

 

Steven

 

    1 reply

    avesh_narang
    avesh_narang
    Level 4
    April 13, 2026

    Hi Steven 

    To rasie support ticket one should have Support Administartor role which is bit sifferent than Product Administrator. 

    Please verify the same

     

    Thanks 

    S
    steven_5189Author
    Level 2
    April 13, 2026

    I'm not sure the right approach, I just know that I’m a single user and the only user on the account, thus I’m the admin.  Can’t get to a support ticket window for anything to file my ticket to get resolved.

     

    My issue is I need to have for adobe sign the email including the signed document turned back on (I asked to have it turned off prior), and can’t find a single support ticket method to file that will enable this.

    There’s no other admins on the account, only me as the only user, so not sure the right place to file a support ticket that doesn’t route me to another place trying to create a ticket.

    Thanks.

    Steven

    S
    Adobe Employee
    SubbaraoGa1Adobe Employee
    Adobe Employee
    April 13, 2026

    Hi ​@steven_5189 
    You’re running into a very common (and very frustrating) loop: you’re the only user, you think you’re the admin, but your Adobe ID isn’t actually set up with the right admin/entitlement roles, so the support systems reject you.

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