Adobe Journey Optimizer

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Adobe is excited to invite you to a unique opportunity to connect, learn, and be inspired by joining our upcoming product launch event this fall!   Adobe x Conversion Accelerator Tour   ️ September 30th, October 2nd, October 8th, October 14th 2025   1pm – 4pm (followed by networking and drinks un...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi All,I have a use case, where I need to migrate ACC Campaigns to AJO Journeys. What's Adobe's recommendation and best practices on this? I understand the differences and the way both the products work and AJO is not a 1-0-1 replacement of ACC. However, I would like to ingest data which is used in ...

October' 24 release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Email Content Locking: Journey Optimizer now allows you to lock content in email templates, either by locking the entire template or specific structure...

We will be receiving HTML Markup to Customer Profiles and need to use this markup within the email content of an AJO Journey and have it interpreted as HTML.For example - Customer Profile field: htmlFragment = <div class="blue"><p id="gos-1">Click for Special Offer</p></div>My questions are1. When c...

Is it possible to use bold text and insert new lines in text representations for AJO offers?  Example: Current Outcome The text appears without bold formatting and all lines are merged into one: Welcome to our website! We're excited to offer a wide range of products that cater to your needs. Whether...

While setting up the language setting for multilingual content, I added two locales : one is primary and other one is secondary(preferred language). Now if I click on pencil button of secondary locale(i.e. Finnish) it gives me option to add "profile preferences". If I add one more preferences(eg. Ar...

Hi team, I'd like to know if there's a successful use case for an AJO B2B journey and buying groups. Official doc does not show any use case and I'd like to understand better how can I leverage the journeys in B2B for specific Buying Groups. Thanks.

Hi team, I’m encountering the following error after editing a live fragment:**"Fragment backward compatibility failure! The new attributes - [journey.technicalProperties.currentNodeId, person.name.firstName] are not a subset of the previous attributes - [journey.technicalProperties.currentNodeId]."*...

Can any one guide me on how create a webhook URL to listen to inbound events in AJO ?The use case is hereI have a image in AEM. I would like to listen to Asset publication event in AEM on AJO and start a Journey to send an email. Therefore i tried to create an event on Adobe IO console to listen to ...

Hi @SatheeskannaK @Mohan_Dugganab @DavidKangni can we use if , else if ,else condition in custom action  in the custom  action body to send out any msg if (a== "1")ABCesle if (a== "2")ZXCelse if (a=="3")QWEelsebyee

Is there a way  to create an audience excluding contacts who entered a journey? For some context, I want to send a manual campaign to my customers but I don´t want to send it to customer´s who received any automatic email today