Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi Team, While i am open the fragment i am getting below error please any one help how to resolve this issue? 

Hi Journey Optimizer Community,    We’ve pulled together a curated collection of on-demand sessions from Adobe Summit 2025, focused on Customer Journey Management and Adobe Journey Optimizer. Whether you're looking to explore the latest innovations, get practical tips, or see how brands like Marriot...

Hi, Is there a way to import HTML templates from AEM to AJO under content template section. Any suggestions/references to documentation would be greatly appreciated

Hi! Client created an email transactional-type campaign, and during configuration, if "Create New Profile" is not selected, the system throws an error saying the profile doesn’t exist if the profile does not exists in AEP/AJO. Questions: . Is it possible to send emails without having a profile creat...

how does AJO reporting work for email interaction line email open, email click etc ? does it read data from AEP or does it maintains its own database internally ? Consider a scenario where AJO sends email related content information via API to salesforce or other email platform. Now SF would have em...

We need to use the URL in the SMS messages,1. If we use normal URL then it is not getting tracked in CDP.2. If we use Shorten URL then it gets tracked but the limitation here is that the URL will get expire in 15 days as mentioned in the document.  Any solution on this ? Thanks in Advance!

Hello Adobe Community, I am in the process of setting up the first subdomain for a client and have noticed several IP addresses listed as type A records in the DNS Records. I would like to confirm whether these IP addresses are the 24 IPs that Adobe provides to the client for sending emails in Adobe...

Looking through the documentation and I can't seem to find a definition here.  Under the Consents and Preferences field group there are 2 subgroupings, Receive Emails and Receive Commercial Emails.  I'm clear on receive emails and that this acts as a filter on if a customer can be emailed, but I can...

Hello,I added UTM parameters in channel configuration.when i published the template through journey, am not seeing that every link present in template are not automatically appended with UTM parameters. Is there a reason why AJO isn't appending UTM parameters to few links included in the template? T...

Help! I have an issue where I have to append a coupon to an email. My coupons are stored in a separate data set, and I initially was able to use this code to append a coupon: {% let coupon = head(profile._********.walletInfo.couponDetails) %} {{coupon.couponId}} However - I have duplicate ID's that ...