How to identify the email opened in Android or Apple device (sending the email via AJO journey)

[ST_questions]

I want to know if we have any backend AJO/AEP table that keeps track of who opens the email on Android or Apple devices

[Mohan_Dugganab · Accepted solution]

Not currently in the email tracking system dataset, but do log this as an enhancement with adobe support team with the detailed requirement and we can route it to the appropriate team.

[AnkitJasani29]

Hi @ST_questions ,

I suggest to try query service for the same and extract device type from the user agent.

[Mohan_Dugganab]

user agent information is not available in the current state in the email tracking system dataset

[AnkitJasani29]

Hi @Mohan_Dugganab ,
My reference is based on the link shared below.

https://experienceleague.adobe.com/en/docs/experience-platform/xdm/data-types/browser-details

[Mohan_Dugganab]

In the email tracking system dataset, it is not available (based on the question posed by @ST_questions) and environment.browserDetails.userAgent can be verified either in push tracking dataset or in web sdk dataset (if the respective object is included) if that helps   

[DavidKangni]

@Mohan_Dugganab @ST_questions @AnkitJasani29 

Mohan is correct. User agent is not available in email tracking today. You have browser details when using data collection with web but not for email.

For your reference, I submitted an enhancement request a year ago and it was accepted but I don't know the timeline.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-ideas/add-device-information-in-a...

Thanks,

David

[ST_questions]

Thanks David and Mohan