Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hello,Can we add the UTM Parameter utm_content to a URL of  a particular email instead of adding it to the Channel Surface, since I want the above UTM Parameter to appear in the URL where I have added this parameter?

Hi,  On my user profile schema, I have an object array that stores information of the accounts the user has access too. Something like[{"accountName": "A","balance": 10}, {"accountName":"B","balance": 9}]. In the web channel personalization I was able to display plain text or any attributes that's n...

Hi, I would like to know how IP pools associate to dynamic subdomains. My use case is to have one email configuration for several countries instead of having one email configuration for each. This is also a typical use case stated in Adobe docs: https://experienceleague.adobe.com/en/docs/journey-opt...

Hi Folks,I have created a form using landing page with text fields and checkbox. After submitting I can see the consent gets updated but the text field data is not getting captured. Is there a possibility to store it in the profile ? or is it getting stored in any of the OOTB dataset within AEP ?Can...

Description -Currently, when we need to make changes to a published journey in AJO-such as updating content templates or making workflow adjustments-the only option is to stop the journey, duplicate it, edit the duplicate, and then publish it as a new version. This results in multiple versions of es...

Fuel Mobile Growth with Customer-Centric Strategies Register Here: Fuel Mobile Growth with Customer-Centric Strategies    About the Session: Tap into Adobe’s latest research on consumer and practitioner trends with mobile app growth and real-time, personalized engagement. In this webinar, we’ll show...

Hi Team,I’m experiencing an issue with in-app messaging in AJO on iOS devices.I can see that screen_view event is reliably fired every time the login page is displayed, and I can see these events & logs in Assurance.However, the in-app message only appears intermittently.This issue seems to be speci...

I want to know if we have any backend AJO/AEP table that keeps track of who opens the email on Android or Apple devices

Current Behaviour - Currently there is strict rule when it comes to capping. If we set up capping ex. 5 mails i one month then 6 mails in that month would not be send. Why is this feature important to you - service companies (telco, banks) have churn campaigns. Often they would like to ignore messag...

How can I retrieve the data for profiles marked as "Profiles in Error" in Journey Optimizer using the query service?