Adobe Journey Optimizer

Calling all Journey Optimizer customers!  We are excited to bring an immersive in-person workshop to a city near you in October and November—London, UK; San Jose, CA; New York City, NY; Atlanta, GA; and Sydney, AUS—to explore the product's unique value and participate in interactive guided sessions...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

Hello Journey Optimizer Community, We believe that the best way to improve our offerings is by listening to the voices of those who matter the most—you! We invite you to share your insights and experiences to help us provide you with even better content and resources through this survey -  Take the ...

I'm new to AJO. Can someone help me understand the difference between "Read Audience" and "Audience Qualification"? A real-life example would be really helpful for me to grasp the concept. Also, could you explain the concepts of "Enter Behavior" and "Exit Behavior"?

Buen dia estimados. Les comento que estamos realizando una creación de destino a facebook. al momento de enviar la audiencia a este destino y finalizar este proceso nos aparece el siguiente error: saver falled because this destination was modified before your change was made. Please refresh to get l...

How to keep track of the customers part of the control group in a particular campaign? Note: 1 custom solution is to create custom attribute to store the value, but what if 100 campaigns has control group, do we need to create 100 custom attribute?Do we have the inbuilt mechanism to track the contro...

Hello, I created a journey with as a start point an audience qualification.I launched it 2 weeks ago so already people in this journey.Audience qualification => Send bankmail => wait 7 days => Send bankmail => wait 7 days => Send bankmail => wait 7 days => Send bankmail => Wait 7 days => Send bankma...

Hi Community, Here's sharing with you an excellent video on how to set up abandoned cart campaigns. This video offers some fantastic tips and strategies to enhance your campaigns and recover lost sales, and can help you improve your abandoned cart campaigns.    What we would love to know from you -...

Is it possible to create an A/B test within the body copy of an email within AJO? For example, if I want 50% of users to one line of copy and the remaining 50% of users a different line of copy, but want to set it up in a single email template is that possible? 

Does Adobe Journey Optimizer support javascript in email template creation

DescriptionI think it would be a huge improvement to the email designe if we could ensure that elements in the email is mso optimized WITHOUT breaking the visual editor. For a lot of companies, it is not necesarrily developers who work with the emails and thus a visual editor is needed for flexibili...

What is the difference between Channel (email) and Email Identity in the landing page opt-out? In the documentation, it is mentioned that opt-in or opt-out applies to all email addresses of a profile with Channel (email). In the case of work email, billing email, etc., how does AJO recognize communi...

Hi community! We are in the proces of implementing transactional campaigns to handle our reciepts for transactions in AJO.I realize that there does not seem to be any way to view logs for incoming calls or anything in AJO, is that just me or is that in fact true? How can we debug campaigns if we hav...