Adobe Journey Optimizer

Michael_Soprano · 7/31/25

How would you write such a condition?

Mayank_Gandhi · 7/31/25

@Michael_Soprano try leveraging Frequency Capping, When you apply ruleset to multiple journeys, you can prevent a customer from entering a journey if they're already enrolled or scheduled to enter another journey within the given timeframe. This enables suppression like "only let the customer participate in one journey at a time" or "don't enter if already in a priority journey.

You can also assign priority scores to journeys.

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/conflict-management/jou...

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-...

FilipeFreitas · 7/31/25

I assume that business rules would help you. Here are some links about it:

Best Regards,

Filipe Freitas

Mayank_Gandhi · 7/31/25

@Michael_Soprano try leveraging Frequency Capping, When you apply ruleset to multiple journeys, you can prevent a customer from entering a journey if they're already enrolled or scheduled to enter another journey within the given timeframe. This enables suppression like "only let the customer participate in one journey at a time" or "don't enter if already in a priority journey.

You can also assign priority scores to journeys.

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/conflict-management/jou...

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-...

Mayank_Gandhi · 8/4/25

@Michael_Soprano did you tried this?

Condition - check if customer is in other journey during journey