Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Why I do not see that available in AJO? 

I get an error in the Journey canvas about missing opt out link in the email body. Se attached image. This is not correct - since there is a opt out link present in a Footer fragment in the same template. The opt out link i coded in the fragment, and are present in the same way with the same ID-s th...

Hello, Is there a way to access the package files that are used to migrate objects between sandboxes and the "details" of the objects - not just their IDs, etc? And can they be imported to another sandbox "manually"? A similar process that is used on Campaign Classic between environments. Thanks!

I’m trying to implement suppression logic inside a Journey in AJO for cases where a user enters the journey before being flagged as suppressed.I have a custom field group with a boolean field called isSuppressed, which I added to a profile-enabled schema. The ingestion works fine. I can see the fiel...

what is main difference in unitary and business events in journey creation,and can send me on use for example,any source for to learn

In today’s hyper-personalized digital landscape, marketers are expected to deliver relevant, timely, and consistent content across multiple channels. But managing this at scale—especially with real-time updates—can be daunting.Enter the powerful integration of Adobe Experience Manager as a Cloud Service (AEM) Content Fragments with Adobe Journey Optimizer (AJO)...

In all Sandboxes, prod and test, we sometimes need to clean up the environment. Meaning f ex deleting old Journeys, not used Journeys and Journeys used for testing. Today it is only possible to delete Journeys one by one. It would be better if there where a option where you could select several Jour...

When moving email fragments from a test Sandbox to a prod Sandbox all Fragments are by default set to Draft when moved. And that is OK. But you need to go into one and one of the moved Fragments and publish them. It would be a faster and more easy way of working it we could select several fragments ...

Today: Landingpages are used for opt out (unsubscribe) to emails. Link to this page is placed in a email fragment in the footer of all email. A standard way of doing this. When this link to this page is created in the email designer tool, it adds a landing-page-id to the link. This in a unique ID th...

we have a requirement to send real time AJO events into AWS Kinesis . We are able to achieve this using AWS API gate way endpoint url . But for some reason we have a restriction to use AWS gateway endpoint URL. We need some other solution to achieve this using custom action.