Product Communities

Hi Marketo Community,We are triggering Smart Campaigns via the Marketo API and sending dynamic HTML/RTF content through tokens.Our dynamic token content includes the standard Marketo system unsubscribe token:{{system.unsubscribeLink}}However, when the email is delivered, this token does not get resolved and shows up as raw text instead of being replaced with the actual Marketo unsubscribe URL.Use Case We generate a lot of HTML content on our side The content already contains our own unsubscribe link We want Marketo to reliably replace it with the correct Marketo unsubscribe URL at send time Since content is dynamic, we inject different HTML blocks via tokens ProblemIt seems Marketo does not support nested token resolution (system tokens inside other token values).QuestionIs there any supported way to: Insert or replace a custom variable in our token content with {{system.unsubscribeLink}} Force Marketo to resolve system tokens inside injected token-based HTML Or handle unsubs

Hi Team,I am using AEM as a cloud with Core Components-based Adaptive Forms and integrated form in my aem site. When the form is submitted, a default loading spinner appears.I would like to customize or replace this spinner so it matches our site’s branding.Could someone please clarify:    •    What is the recommended way to override the default submit spinner?    •    Which CSS class or JS event controls the submitting state?    •    Should this be handled through a custom client library (Sites or Forms-specific)?    •    Is there a supported, upgrade-safe approach without modifying /libs?Any guidance or implementation examples would be appreciated.Thanks

Hello ,In my journey, triggered by an experience event, we have an email action that sends an offer based on priority. When the event triggers, the user receives the offer in the email. However, if I disable or update the offer content, I continue receiving the same offer unless I create and activate a new version of the journey.This becomes problematic when offer content changes frequently because it requires reactivating or republishing the journey each time, which complicates the process of using offer decisioning within journeys and campaigns.To clarify, I’m not referring to fetching offers via API—those are functioning fine. The issue arises specifically when using offer decisioning in email or SMS channels. How can this issue be resolved?" Thanks,Arpan

Hello,Is it possible to add the marked field as a column in any report? 

Hi everyone,We are currently having an issue with our dynamic boards where when we add a card from the board view, it defaults the date to the project start date. It will default it even if we have the date correct when we input the card - when we refresh it refreshes the date to the project start date. Obviously this is an issue. Has any one had a similar issue? If so, how did you fix it? Thanks!Sabrina

I want to create interactive proof using the URLs hosted under a website. Because proof hq is not allowing to view it since it says connection error.  what configuration should i do for that?Will allowlisting of specific urls help?

Hi. I am unable to change or view the icons in my report's column cells. Although I added column rules to display specific colored icons when I select a particular option, the icons are not appearing. This may be due to an error in the column rules.

Hello,I have System Admin access, and I can see many projects that were not created by my group.Is it possible to make only the projects created by my group visible to me?Note: The unwanted projects are visible even though my ID was not added, and the project sharing option is set to "Only invited people can access."

Hi All,  I wanted to know if anyone has created a Fusion scenario to generate a $$USER.ID report displaying all of the active proofs a user is listed as just a 'reviewer' on a report.  This is something I've been meaning to tackle for a long time.  I imagine others would benefit from this to.

I have all required access in order to have access for this feature. We have this add-on. Yet I still have this error: Sent to Adobe support. Any ideas? 

Any ideas what is the difference?  

I have got library on prod: Its not mapped to any environment - that says UI. Is it mapped automatically to Prod env? 

Assume that my Data Element is not found on a page - Web SDK would return error. There this functionality would prevent such a situation? Do you turn this on on your implementations?  

I cannot identify converted requests in the new user experience, unlike in the old experience.

Hi Team,I was testing a test email from an API-triggered transactional campaign using Postman across two different email IDs, ensuring all context variable values were filled in. However, I encountered an issue with one email ID accessed via web Outlook: the email alignment is incorrect, and the "View Details Here" link is missing. Interestingly, when opening the same email as a web page, everything displays correctly.For another email ID accessed via the Outlook app, everything appears as expected. Additionally, I triggered a test email to my Gmail ID, and it rendered correctly as well.How can I resolve this issue with web Outlook?Please find the attached images for reference: 

Does RequestID unique value in AJO campaigns update on every APi call? Is it possible to have the value of RequestID as static to allow performance testing by ingesting bulk data in the campaign? 

Hi Team,We have set up a smart campaign where the initial launch email is sent, followed by a wait step of X days, and then an echo email is sent to non-openers.In case we need to stop the echo email after the initial send — for example, if plans change while contacts are still in the wait step — what would be the correct way to prevent the echo email from sending? I don’t see a direct option to cancel it, so could you please guide me on the best approach?Regards,Akshat  

Is there a way i can make an API call with file uploaded through attachment component ? As soon as the file is selected, i would like to trigger JS from my client libs to make an API call. Seems as per the design, the attachment ( which is unscanned for any potential malware) is uploaded into AEM. Is there a workaround ?Thanks,Abhishek

I am a product administrator in Adobe Experience Platform but still do not see Permissions tab on the left panel in AEP. I want to use Permissions to create/modify user groups, role etc.Adobe Console rightsAEP Permissions missing in Administration section 

Hi, I’ve downloaded this confidence calculator and I was wondering what percentage do I need in the column “Confidence that Offer is different from Offer A” to say that the offers are different?  

Would like some clarification regarding the behavior of Custom Actions in Adobe Journey Optimizer, specifically around retry mechanisms and how profiles are handled when they enter timeout or error paths.We are running a journey where profiles execute a Custom Action, and some profiles are being routed to the timeout/error branch due to execution failures. To better understand the platform behavior and plan our design appropriately, we have the following questions: Retry Mechanism • Does AJO perform any automatic retries for Custom Action executions in case of transient failures (for example network issues, service unavailability, or throttling responses)? • If retries are performed, what is the general retry strategy and is there any configurability available? Timeout and Error Path Handling • Once a profile is routed to the timeout or error path after a Custom Action failure, is that profile considered fully processed for that activity? • If the journey is paused and later resumed,

Hi I wanted to ask if there's a way to create an exclusion list of users in the CDP who are not activated to any available destinations. I know that I could create an exclusion list audience and apply a "not in this audience" rule for all audiences I create. But I just wanted to know if there's a better way to do that. I've seen that I can apply usage policies to audiences to prevent them from being exported. However, if the users from the labeled audience belong to another segment, nothing is going to prevent them from being exported to any destination. For this case, it would be more about excluding a group of users from being exported to any destination. ThanksRenato

Hi Team,I wanted to confirm the best approach for sharing audience counts with stakeholders before an email launch.Our subscription lists contain multiple contacts with the same email address. While Marketo automatically handles duplicates at the time of send, we want to report the accurate unique email count in advance. For example, if a list has 50,000 records and 2,500 duplicate email addresses, the actual send count would be 47,500.Currently, I’m exporting the list and removing duplicates manually in Excel, but I’m looking for a way to get the unique email count directly within Marketo. I tried using the “Duplicate Fields by Email Address” filter, but it returns all records associated with duplicates, not the net duplicate count.Could you please suggest the most efficient way to get the unique email count in Marketo with minimal manual effort?Thanks,Akshat  

Hi Community,  I have questions for the adaptive form,  We have use case where we need to add the pagination for the adaptive form, is there any way we can achieve this? I haven’t seen such a business need in my previous role.  As adaptive forms consider as SPA it’s very uncommon, Also, can we bind the logic on adaptive form to achieve exact analytics data?  Best, Pathik

Hi all,  Has anyone experienced difficulties bringing non federated IDs, or IDs that are federated under a different organisation, into their admin console?We manage Workfront within our own admin console, but our parent company federates email addresses at the enterprise level. We now need to onboard additional users from a smaller company that also sits within our organisation, whose email addresses are not yet federated, and we are unsure what challenges this might create when trying to add them to our console.