Product Communities

We are looking for a dynamic functionality in assets where we have to show user id watermark on asset while viewing it on page and in DAM both. We are looking to add the user watermark when the user downloads the assets.Please provide your thoughts and ideas on this. 

All,  Has something changed with the Snaphot dataset, specifically the segmentMembership. The following Query used to work for me, but no longer does: SELECT  channel,  COUNT(*) AS eventCountFROM  (    SELECT      EXPLODE (_cocacola.communicationChannel.channel) AS channel    FROM      profile_snapshot_export_c495eb9a_5571_46e2_9ccd_310042dddc72 SNAPSHOT AS OF 1588    WHERE      segmentMembership['ups']['a0bd3286-e38c-4c44-b037-d2f9d8a2cf81']['status'] IN ('existing', 'realized', 'exited')  ) AS explodedGROUP BY  channel I pulled the most current ID and then searched for the segmentID of the audience I need to take a count on, but I get 0 returns now. Does anyone know what’s changed? 

Hello, We are currently using the Adobe WeChat SDK for tracking our Mini Program and doing reporting in AA. The business users are planning to deploy AEP/AJO/CJA and so we are working on the migration options.  The recommendations from Adobe is to keep using the existing SDK for WeChat and keep AA as the data route to send data to AEP, while web sites and mobile apps can use the latest AEP Web/Mobile SDK to send data directly to AEP. This “hybrid” architecture seems very complicated and not easy to maintain, so would like to see if anyone have solution to this migration scenario? Cheers,Tony

On my site, on each page load, we populate the following:Page Type (c1) and Page Type (v1)  - acceptable values “Home” , “Search”, “Product”.v1 is set to expire after the visit.I was expecting to see the same number of visits both for Entry Page type (c1) and Entry Page Type (v1) for each different value of the page Type but I am not.So, assuming that c1 and v1 are properly set each time on each page load, is that normal that the number of visits differ for each page type between the Entry Page type (c1) and the Entry Page Type (v1) report ? The v1 report has a lot of visits with value “unspecified”. 

Hi there!I noticed that the documentation states program tags should be available as an attribute, but I’m unable to locate them in my report builder.Please share any advice, thoughts or recommendations on this?Thanks! 

Has anyone figured out a way to exclude holidays in calculated fields in an efficient way?Our use case is we have 8 calculated fields and need the ability to not pull in the business holidays. Our back up solution is to create another set of fields where a user can do manual override dates but this adds additional work, additional fields we need pull into reports and adds more clutter to the form so wanted to gut check if there were any workarounds.Thank you!

Hey everyone! Not sure if it’s the correct place but I just shared a short case study on AJO + WhatsApp bidirectionality: using Custom Actions, streaming events, and identity strategy to support more advanced conversational flows while keeping AJO as the orchestration layer.Sharing in case it’s useful:https://www.linkedin.com/pulse/bidirectional-whatsapp-inside-adobe-journey-optimizer-silvio-aranda-kgwkf/ Regards.

I'm building a Fusion scenario that triggers off a Workfront task status change, clones a Marketo program template, and dynamically updates My Tokens across 25+ fields (bilingual content — EN/FR speaker info, event details, UTM tracking, etc.) Just want to get ahead of 3 specific things before I start: My Token batch updates — can you update multiple tokens in a single API call, or is it one call per token? With 25+ fields this could get expensive fast if it's one at a time Access token refresh — Marketo's API access token expires periodically. How are you handling refresh cleanly inside Fusion without scheduled scenarios breaking mid-run? Cloned program token inheritance — when you clone a program from a template via API, does the cloned program automatically carry over the full My Token structure from the parent, or do you need to do anything post-clone?  Happy to share the full build once it's done. Any real experience here is appreciated! 🙌

Now that we have to use the unified approval process, we are struggling with some aspects of the proofing approval process and workflow. Is there any training available for users? We would just like to understand how it works a little better. Example challenges:Stages moving forward based on due date vs. decisions Unable to delete stages or approvers in a stage  Automatic notifications going to approvers or reviewers 

Hi,I am trying to write a script in LiveCycle Designer and it is not working.  I need help please. I have a table with columns and rows that sum.  That part is working fine.  I wrote the following script and the column is adding but not doing any of the rest of it.  I am trying to get one box to sum except when it matches a sum in another box.  When it matches that sum I need the sum to change to the word “Clear.”  Here is my script:if (Row9.Cell21.rawValue == "Row8.Cell19") thenRow9.Cell21 = "CLEAR"elseRow9.Cell21 = Sum(Row1.Cell21 + Row2.Cell21 + Row3.Cell21 + Row4.Cell21 + Row5.Cell21 + Row6.Cell21 + Row7.Cell21)endif The row and cell title/numbers are correct and they do sum as supposed to.I would really appreciate any help.  I have it set to Show: Calculate and Language: FormCalc the Run at: Client.

The current journey design adopts wait steps after each segment ranging from 30 mins to 4.5 hrs. This unnecessarily uses a wait nodes. I want to simplify the journey/reduce the number of nodes. Therefore, I instead want to replace these wait nodes with a single custom wait step. I have written an expression. The AJO expression editor has validated the syntax (yay!), so it seems I might be on the right track. However, can anyone confirm that this expression is correct? Do I need to include other functions? Or is there a simpler expression I can write?Note: I am using the event schema to trigger profiles to enter the journey, and each profile that enters is segmented as defined by the triggerDelay attribute defined in the schema construct. I am using this segment to define the number of minutes to wait ranging from 30 minutes to 270 minutes (4.5 hrs).if (@event{DW1267_J1_WBC_Dec_AdvocacyDW1267_J1_WBC_Dec_Advocacy._wbg.customerEventAttributes.nonPiiAttributes.triggerDelay} == "1") then (

Hi,I installed ACC 7.4.3 with Open JDK 11on Windows 11 and using IIS as web server. I am getting below error message when try to start the web module. 2026-06-01 11:23:32.045+05:30    0000258C    00002AA8      1    info    log    Launching task 'web@default' ('nlserver web -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-06-01 11:23:40.027+05:30    0000258C    00002AA8      1    error    log    SRV-810019 The server process 'web@default' (pid=32040) has unexpectedly crashed. It will be restarted. (iRc=-53) As per documentation, I have set both JAVA_HOME and JRE_HOME.  Here are the outputs when I run these commands. C:\Program Files\Adobe\Adobe Campaign Classic v7\bin>nlserver.exe start web -verbose14:14:12 >   Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)14:14:12 >   Launching task 'web@default' ('nlserver web -verbose -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a

We have an ongoing requirement where API triggered campaign will be triggered from CDS source system when they make the API call. The namespace we are using is EID - which is the profile identifier for the existing users within company’s system. Now, we need to integrate another namespace which will be non-profile identifier for new first-time users which are not present in the source system. The source system integration with AJO API triggered campaign is based on campaignID value which is unique per campaign. Now, we cannot add 2 namespaces within same campaign and creating multiple campaign versions based on namespace is not a viable solution. Is there any way we can accommodate the requirement of non-profile identifier and profile identifier both within same campaign? As the campaigns will be relevant for new & existing users both. Another caveat is that in AJO we cannot store the JSON data for API triggered campaigns, only the event-based data will be available in profile stor

I’m parsing a downloaded CSV like I have done many times before but for this scenario I am getting bad encoding.  Any ideas what could be wrong?     

We have a fully functional React SPA - it is standalone and not part of the Adobe architecture.  A portion of the same website does utilize AEM to serve its content.  The business would like to be able to personalize some content utilizing AEM and publish that as content on a React page/route.  What is best practice to going about this?  Some of the content may be dynamic based on some data that the React SPA fetched from an API as well.

In many enterprise environments, AEM is the backbone of digital experience delivery—powering critical customer journeys across channels. While much of the focus is often on content and features, I’ve found that operational excellence is what truly unlocks AEM’s full potential. Over the past year, my focus has been on shifting AEM operations from a reactive support model to a more proactive and predictive approach. The ChallengeLike many organisations, we faced common challenges:Limited visibility across AEM, APIs, and downstream systems Longer troubleshooting cycles due to fragmented logs Reactive incident handling impacting business SLAs These challenges highlighted a key gap—not in capability, but in end-to-end observability and operational alignment. The Approach To address this, we focused on three key areas:1. End-to-End ObservabilityWe integrated monitoring across AEM, dispatcher, and backend services to gain a single view of system health. This significantly improved our ability

Hi Team,What is the best option to monitor Web SDK calls and Adobe Analytics calls on public websites and send notifications whenever issues are detected? Any ideas, tools, or reference implementations that would be helpful? Thank you

We are interested in finding solutions to expose video content stored in an external file store like Azure storage through a common experience like Content Hub. Is something like this possible today or on a development roadmap? Additionally, do teams store native video assets in AEM Assets aaCS for this purpose?What other creative ways are teams storing and sharing video assets that we could consider adopting?

Hi All, Quick question, I have a requirement to pass my customer ID such as SEV ID in the a URL of a Button of Content Card, is it possible to encrypt the URL that will be dynamically populated based upon each customer identifier.Please note this is specifically for Content Card channel and button feature in it.

Hi everyone, I’m building an abandoned cart flow and hitting an identity namespace limitation.Journey starts with a web pageView (Namespace: CICID). Waits 15 mins, then sends a WhatsApp message. Needs to wait for a WhatsApp button tap (Unitary Event, Namespace: Phone).A single journey locks to CICID, preventing me from adding the Phone unitary event in the middle. Supplemental Identifiers aren't an option since both are person-based identities.The Catch:I need contextual payload data from both events simultaneously to execute the final step: the cart data from the web event, and the wamId and button text directly from the incoming WhatsApp event payload.My Current Workaround:I split this into two journeys:Journey 1 (CICID): Fires on the web event, sends the WhatsApp message, and uses an Update Profile activity to temporarily park the cart data into custom fields on the user's AEP Profile. Journey 2 (Phone): Triggers natively on the WhatsApp reply event. It pulls the wamid and button te

Hi Marketo Support Team, Could you please confirm if the endpoint mkto-ab190135.com is still active, configured, or tied to any existing Marketo instance? Thanks!

Good afternoon!We use (AEM/Guides) Native PDF output and have our draft comments set to display in PDF output with special formatting.They had been working fine until we recently updated to 5.1. Now everything in Guides shows correctly (author, source, preview) but there are no Draft Comments in the output PDF. What could have caused this? Is there a default that reverted possibly?  Any help is appreciated!Thanks,Josh

Hello everyone,I’m trying to create an Audience consisting of visitors to our website who went to a certain section of our site at least twice in the last 30 days.To create it, I created two identical Event rules where-Server equals <our server/domain> AND URL contains <the section name in English> or <the section name in French>As I mentioned there are two Rules like above, completely identical. Then I selected In last 30 Days in the canvas. Is this Audience created correctly?Thank you.

The previous version of the community page included a score bar displaying progress toward the next level. Following the UI update, this information no longer appears to be visible.Could you advise whether there is an alternative way to track current level progress and the points required to reach the next level?

Hi Team,We have a business requirement where, whenever bulk data is ingested in Marketo, the records should flow to AEP with the attribute bulkupdate = true. Subsequently, for any genuine (normal) updates to the same records, the bulkupdate flag should be reset to false, and the updated data should flow to AEP accordingly in the same flow run.However, based on our testing, we are observing that bulkupdate = false is only being set when specific attributes are updated. Since it is not feasible to include all attributes in a Smart Campaign trigger, this approach is not scalable.Could you please advise:Which attribute or trigger should be used to reliably identify any genuine update to a record?Is there a recommended approach in Marketo to handle this type of logic, where a field needs to behave like a reset flag after any update?For example, we attempted to use Updated At as a trigger, but it is not qualifying records as expected.Looking forward to your guidance on the best-practice appr