Whatsapp Bidirectional case

Hey everyone! Not sure if it’s the correct place but I just shared a short case study on AJO + WhatsApp bidirectionality: using Custom Actions, streaming events, and identity strategy to support more advanced conversational flows while keeping AJO as the orchestration layer.

Sharing in case it’s useful:
https://www.linkedin.com/pulse/bidirectional-whatsapp-inside-adobe-journey-optimizer-silvio-aranda-kgwkf/

Regards.