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Laxmi_narayanBe1
Level 1
June 2, 2026
Solved

ACC 7.4.3 web@default server crashes

  • June 2, 2026
  • 1 reply
  • 23 views

Hi,

I installed ACC 7.4.3 with Open JDK 11on Windows 11 and using IIS as web server. I am getting below error message when try to start the web module.

 

2026-06-01 11:23:32.045+05:30    0000258C    00002AA8      1    info    log    Launching task 'web@default' ('nlserver web -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process
2026-06-01 11:23:40.027+05:30    0000258C    00002AA8      1    error    log    SRV-810019 The server process 'web@default' (pid=32040) has unexpectedly crashed. It will be restarted. (iRc=-53)
 

As per documentation, I have set both JAVA_HOME and JRE_HOME. 

 

Here are the outputs when I run these commands.

 

C:\Program Files\Adobe\Adobe Campaign Classic v7\bin>nlserver.exe start web -verbose
14:14:12 >   Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)
14:14:12 >   Launching task 'web@default' ('nlserver web -verbose -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process
14:14:12 >   Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)
14:14:12 >   Starting Web server module (pid=30168, tid=10956)...
14:14:12 >   Loading configuration for instance 'default'
14:14:12 >   PInstanceSlot not found for Vault token rotate: overwriting iRc to 0
14:14:12 >   Skiping call to vault for refreshing the token
14:14:12 >   IOB-090026 Client Certificate verification in mTLS is restricted
14:14:12 >   Loading proxy details
14:14:12 >   Proxy details loaded
14:14:12 >   Initializing the Java Virtual Machine...
14:14:12 >   Using 'HKEY_LOCAL_MACHINE\SOFTWARE\Neolane\NL_6\CATALINA_HOME'='C:\Program Files\Adobe\Adobe Campaign Classic v7\tomcat\'
14:14:12 >   Library 'C:\Program Files\Java\Open_jdk-26.0.1\bin\server\jvm.dll' loaded
14:14:18 >   Waiting for start of child tasks...

C:\Program Files\Adobe\Adobe Campaign Classic v7\bin>nlserver.exe pdump
08:00:11 >   Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)
No tasks

 

 

Best answer by ccg1706

Hi ​@Laxmi_narayanBe1,

 

It looks like a Java version mismatch. The logs show ACC is loading Open_jdk-26.0.1, not JDK 11.  Try to point JAVA_HOME and JRE_HOME to a instalation of JDK 11 or 17 installation, restart the services, and try again. Also bear in mind that, according to Adobe’s Campaign Classic v7 compatibility matrix, Windows 11 is supported for the Client Console, but the supported server operating sustems are Windows Server 2022, 2019 and 2016. So for a stable/ supported server setup, use a supported Windows Server version.

 

Please find attached matrix documentation: Compatibility matrix for Campaign Classic | Adobe Campaign

 

Hope it helps and if not don’t hesitate on coming back. 

 

Kind regards, 

Celia Castilla

1 reply

ccg1706
Community Advisor
ccg1706Community AdvisorAccepted solution
Community Advisor
June 2, 2026

Hi ​@Laxmi_narayanBe1,

 

It looks like a Java version mismatch. The logs show ACC is loading Open_jdk-26.0.1, not JDK 11.  Try to point JAVA_HOME and JRE_HOME to a instalation of JDK 11 or 17 installation, restart the services, and try again. Also bear in mind that, according to Adobe’s Campaign Classic v7 compatibility matrix, Windows 11 is supported for the Client Console, but the supported server operating sustems are Windows Server 2022, 2019 and 2016. So for a stable/ supported server setup, use a supported Windows Server version.

 

Please find attached matrix documentation: Compatibility matrix for Campaign Classic | Adobe Campaign

 

Hope it helps and if not don’t hesitate on coming back. 

 

Kind regards, 

Celia Castilla

L
Laxmi_narayanBe1Author
Level 1
June 2, 2026

Thanks ​@ccg1706 , I set it up on Windows Server 2022 with Java 11. now its working perfect. 

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