Product Communities

I am unable to turn on the cutom field for the cards on a Board. 

What are the best practices for managing graphics and ensuring the most recent copy uploaded to the repository is the current VERSION, not just a working copy?All documentation on version control I’ve found for Guides is specific to the DITA files, not graphics objects.When we upload/copy an updated graphic, the popup windows asks us if we want to create a version of the EXISTING working copy. It does not ask about creating a version for the correction we are uploading. It looks like whatever we last uploaded remains a working copy, not an actual version, which means graphics sent out for translation may not be the most recent and correction file.Does this mean any time we upload a corrected graphic, we have to drag/drop twice. Once to upload and force the system to create a new version of the existing working copy and the new graphic become the existing working copy. Then a second time to force that correction to be the newest version?I’m seeing graphics that I know have been changed/

If I delete old routing rules in a Workfront request queue, does that impact any historical projects that used those routing rules?

I need to configure that some Identity Namespaces be unique in Identity Service:IdentityA - entity 1 IdentityB - entity 2 IdentityC - entity 3 Additionally I need to configure the priorities. That is in the description of the priorities:Segmentation service: For each merged profile, segment memberships are recorded under the identity with the highest namespace priority.Lets assume that some customer has both IdenityA and IdentityB. However IdentityA has a higher priority. I configure the audience and different people fall into that audience (some has IdentityA, some has IdentityB and some has both). However when I create batch journey I need to choose the namespace.Does the people which fall into the audience which has IdentityB fall into that journey if they do not have IdentityA and IdentityA is the core namespace for that journey? 

We're using the Workfront - Convert Approved Issue to Project template and trying to determine the best architecture in Fusion.We have:1 Request Queue 9 Request Forms 30+ Project TemplatesEach request form should map to the appropriate project template(s) when the issue is converted to a project.Would you recommend:One scenario with filters/routers/switches to determine the correct template? Multiple scenarios dedicated to each request form?Looking for insights on what is easiest to maintain and scale over time. Thank you! 

Anybody advise on how to/ if it’s possible to pinpoint proof comments when creating them in Fusion? The rest API lets me narrow them down to page X but I need to go a stage further and pinpoint them to specific X and Y co-ordinates with the arrow as if the user was doing it via the UI.I’ve tried recreating the calls the UI makes but I can’t make it work. It calls https://us.my.workfront.com/proof/rpc/index.php and passes a session ID in the request body but both the session ID returned via the ProofHQ rest API and the main WF API result in errors when creating comments. 

A huge thank you to everyone who joined today's Champion Chat: Things We Changed Our Minds About with Workfront! And an extra special shoutout to our amazing Workfront Champions - Carol ​@CarolMajewski , Kellie ​@KellieGardner , Monique ​@MoniqueEvans , Olya ​@OK18 , and Tim ​@TimWy1 - for being so open about their lessons learned, sharing their real-world experiences, and helping make our community such a welcoming place to learn. We're incredibly grateful for people like you who are willing to keep it honest and help others grow!   Panelist Questions & Answers: What's a Workfront hill you used to die on that you've since climbed down from? Panelists said they’ve shifted from rigid, one-size-fits-all approaches to more flexible, practical use of Workfront. They also embraced "good enough to launch" implementations and accepted that Workfront isn't meant to replace every system. What's a feature or capability you initially disliked but now love? Custom forms, groups/group admins,

I’d like to propose a fairly simple idea. We create reports with many OR sections. I would say it takes some time to go back over time to remember what each section was filtering for. There could be a simple solution where there is a label and description box for each OR section.

I have several batch audiences which were activated to destinations within the past 2 years. They were created through the segment builder UI; there are about 300K+ qualified profiles. This week when I go to edit the audiences via the UI, under attributes there is an error which says “Cannot set properties of null (setting 'segmentJobData')”. Clicking Edit Audience results in an error of “Audience cannot be loaded. Cannot set properties of null (setting ‘segmentJobData’).”  Any thoughts on how to resolve this issue such that I can edit the audience?

Hi WF community,Looking to hear from folks that are in a mixed legacy/cloud storage environment, I have some questions around environment promotions and refreshes. What are you experiencing?When you refresh a sandbox, I assume it reflects storage of what’s in prod? I.e. if you convert a portfolio to cloud storage (via Preferences) in SB01 to do some testing and whatnot, and then it refreshes, does it go back to legacy storage? I’ve been told there is no rollback, but how does it work with refreshes? When you promote objects from sandbox to prod, is the storage type of those objects respected/carry over into prod? If you’ve chosen to have some user Groups enabled in Preferences instead of Entire Org, does this have any impact on env promo (i.e. if anyone doing the promotion is or is not in a Group)?

Hi there!We may use Workfront a little differently (maybe not as robustly) than others so I’m looking for some insight.We have individuals that create “projects” with “tasks” for more daily tasks / updating of items / check lists / documentation (think that they visited a location and want to document what was discussed/observed there).   Then we have true “Projects” that have meetings corresponding to the goals/expectations of a project, tasks, deliverables, etc.How we currently have WF structured these “daily/weekly” documentation project items fall in the same programs as true Projects.  I’m looking for any help or insight on how to redesign the system so we have a structure that better distinguishes between Projects and those documentation/one off tasks items.Thank you!

The Problem: If your company uses Workfront Data Connect on the Ultimate plan, you know it runs on an Adobe-managed Snowflake Reader Account. Because customers don't have admin-level database privileges on these instances, we can't create custom Snowflake Row Access Policies or Secure Views. This creates a huge security roadblock when trying to restrict sensitive data by team, region, business unit, etc.The Solution: Adobe should give its top tier customers native row-level filtering capabilities for Data Connect—either by provisioning provider-side Secure Views/Row Access Policies based on customer specs, or by adding row-level governance controls directly within the Workfront admin interface.Why Vote for This? Unlock Broader Usage: Safely roll out Data Connect insights to more teams without exposing restricted or sensitive rows. Tighter Security: Meet strict enterprise compliance and data governance standards natively. No More Workarounds: Stop building complex, costly ETL pipeli

I need to do some deep dive reporting on Dynamic Chat.The packaged reports give me the top 5 pages - I need all of the pages where people engaged with Chat.And then beyond that I need to know what goal were reach and if they engaged with a live agent/book a meeting.Is there any way of doing this?

Hi, Previously using Adobe API 1.4, which has since been updated to API 2.0. In API 2.0, we now have the feasibility to request only one dimension per call unlike 1.4, which allowed multiple dimensions in a single request. I tried using API 2.0, but when passing multiple dimensions (via separate calls), it's taking a lot of time to extract the data. For ex: extracting just 1 hour of data takes 20 minutes, and we need to extract data on a monthly basis which isn't feasible at this rate. Wanted to check if you've come across this issue before, and if there's any optimization we can apply to speed this up. Thanks.

In one of our Web SDK implementations in AEP, we are collecting form data through an HTTP API, and the prospect email ID is being used as the primary identity. During the initial data flow mapping, we did not apply a lowercase transformation to the email field, so email values entered in uppercase were ingested into CDP as-is.We are now implementing lowercase mapping for the email value in the data flow. However, this is creating an issue because the historical records already stored in uppercase are resulting in separate profiles in CDP. To avoid duplicate profiles, we would like to apply lowercase mapping to the historical data as well in the AEP Profile UI.Could you please guide us the best approach on how to do this? other than reingestion 

We’re facing an issue with browser autocomplete behavior on a public web form and it’s starting to generate incorrect submissions.we have a standard “First name” and “Last name” form section. Recently, in Google Chrome (we cannot identify the browser and version ) , the browser’s autofill feature started filling both the “First name” and “Last name” fields with the user’s first name only. Users often don’t notice this, so they submit the form with an incorrect last name (it’s just their first name duplicated). This creates data quality issues.Is there any way to force the browser autocomplete behavior?  Thanks 

Hi Everyone, Can you please confirm whether we can do Frequency Capping in Service Subscription for both Android and IOS PN in Adobe campaign V8My Requirement is I need to restrict the PN communication to be sent to customer only once with 1 hour. Please help me on this.  Thanks, Saravanakumar. B

Hi All I have a requirement for a landing page with five Opt-in/Opt-out services.If a user selects one or more specific services for Opt-out and then clicks the Call-to-Action (CTA) button, only the selected services should be opted out. If the user clicks the CTA button without selecting any specific service, the user should be opted out of all five services by default.How can we implement this logic in AJO? Thanks Gowtham Raj