Product Communities

If your bounce rate is showing near-zero percentages after migrating to the Web SDK, this post explains why it happens and how to build a reliable alternative metric.Why Native Bounce Rate BreaksAdobe Analytics bounce rate = visits with exactly 1 hit / total visits. When success events fire on page load as separate beacons (component presence tracking, feature flags, etc.), every page visit immediately has 2+ hits so almost nothing qualifies as a bounce, even when users leave immediately.The Solution: Page View-Based Calculated MetricBuild a segment and calculated metric using page views instead of hits:Segment: Include > Visits > Page View (event1) equals 1 Calculated Metric: [Segment] × Visits ÷ Visits = Page View Based Bounce RateThis is immune to your success event inflation because page views don’t increment on non-page-view beacons.Watch Out: Event Multi-FireIf your custom page view event itself fires multiple times per visit (common with SPA frameworks or overlapping Adobe

I have an old quickstart from several years ago that didn’t include the GraphQL feature. I’d like to add it to my local copy so that I can do some personal discovery and testing. Is there a chance that there is a package I could download without having a business cloud account?

Hi,Has anyone with Adobe Analytics Prime upgraded to Adobe Analytics Ultimate?  I didn’t even know Adobe Analytics had different versions until last week.  Apparently Ultimate is a good solution for cross device analysis (CDA), among other benefits, without having to upgrade to CJA. Thanks in advance.

We are creating a single email asset for 2 segments (members + default)We want to show certain areas to members but hide from the default segment.By using Conditional Content, it seems for text sections it works by simply deleting the text section (or is there a cleaner just “hide” this section”?)What I can’t figure out is how to hide the button from the default segment. 

In CJA, is it possible to build this with a sequential segment? Or will it have to be derived? We are looking for people that visited a certain experience. They have should have  ">4 sessions within a 30 day period within the last 4 months, with the last use < 30 days ago.” This feels more complicated than what CJA can produce. 

Hello all! Question for the community. I’m looking to figure out how long it takes users to complete one of our online scheduling flows on the site on average (from form 1 to the confirmation screen), to see if mobile or desktop takes longer to complete the flow. I figured out how to create a derived field in CJA to calculate the total time it takes users to complete the flow from start to finish (meaning it calculates the entire total of seconds all users have spent completing the flow). I called that dimension Time To Complete OLS Flow and added it to my data view. Then in workspace, I created a calculated metric with Time To Complete OLS Flow divided by the total number of flow completions (booked appointments) to find the average time per user it takes to complete the flow. However, I'm not sure whether to use events or visits as the persistence in the denominator for that calculated metric. ie, Time To Complete OLS Flow / Booked Appts (visits) OR ie, Time To Complete OLS Flow / Bo

How is that possible? Or only Dev2 is on a prod?  

Hey team, I recently developed a data element to dynamically populate the datastreamID based on the page hostname - however the edgeConfigID is still resolving to %data element%. Any advice on how I can configure the data element so it is available at run time? Currently on Adobe Experience Platform Web SDK  v2.34.1 extension  In this thread it mentions that Adobe fixed the issue at the extension level , however I am encountering the same issue Thanks,Ty

Hi Team,I’m trying to retrieve the list of journeys using the Adobe Journey Optimizer API. I found a link in the documentation that provides a YAML file, which I imported into Postman. However, when I trigger the request, I’m not getting any response.Reference link: Journeys Retrieve APICould you please help me resolve this issue?  

I’ve been exploring different Adobe advertising and marketing tools lately, and one thing I keep noticing is how much modern campaigns now rely on personalization and user behavior data rather than just traditional ad placement.With platforms like Adobe Experience Cloud focusing heavily on customer journeys, analytics, and audience segmentation, it feels like advertising is becoming much more experience-driven instead of simply pushing ads to large audiences. Adobe communities also emphasize learning, collaboration, and improving customer experiences through smarter workflows and integrations. ()I’m curious how others here approach balancing personalization with simplicity. Do you think highly targeted campaigns genuinely improve engagement, or are users starting to feel overwhelmed by “too personalized” advertising experiences?Would love to hear how different teams are using Adobe tools for campaign optimization and customer engagement.

Hi everyone,We are currently working with Edge Delivery Services using AEM Authoring as the content source (spreadsheet-based publishing flow).We noticed that after publishing a spreadsheet and generating the corresponding JSON, French accented characters are being replaced by the Unicode replacement character (�).Example:Aller simple � partir deinstead ofAller simple à partir deWhat we validated so far:Spreadsheet content inside AEM Authoring looks correct Source content is UTF-8 encoded Frontend rendering path is correct Generated JSON already contains the replacement characterThis makes us think the issue may happen somewhere in the spreadsheet → JSON publishing pipeline, possibly related to charset handling during transformation.Has anyone experienced something similar when using EDS with AEM Authoring and spreadsheet-based content?Are there any known encoding considerations, charset configurations, or best practices we should review?Thanks in advance!

Large Language Models (LLMs) crawl and ingest origin-level URLs like /content/yoursite even when those URLs are rewritten or hidden from human users. Especially this is happening for home page URLs. How can we identify from where this is happening and how can we minimize this?

Hi, The client is asking which Meta permissions are required by AJO to generate and use the access token for the WhatsApp channel integration.In a community thread, I saw that the following permissions were mentioned as required:whatsapp_business_manage_events whatsapp_business_management business_managementHowever, the client is requesting official clarification or documentation explaining why these high-level permissions are necessary.So my questions are:Are these the exact permissions AJO requires when integrating with the WhatsApp Cloud API? Is there any official documentation that explains why these specific permissions are needed?Thanks

I wanted to know that can we get the public URL of an asset using Asset Management in AJO and then use that URL in AJO email designer in HTML code view.I know that we can select the assets directly from assets menu but I am looking into an alternative using the public URL of assets.

Hi Team,Could you please help me.We have put condition activity after Read Audience. In Condition activity, we have to split EML population Vs not EML population.Here attribute exclusionType is String Array storing multiple values like EML, AMB, EFG etc and customerAttributes is Object.We need to split the audience based on exclusionType=EML and others.We tried with below condition but it seems like the profile whoever having first position(index) stating as EML is only fetching in condition. It means if any profile having exclusionType=EML on 2nd or 3rd or so forth position, is not at all coming.Advanced Expression using as:#{ExperiencePlatform.ProfileFieldGroup.profile._abc.customerAttributes.exclusionType} == ['EML']Please help here - we need to check EML value at any position in exclusionType attribute.

Hi, Looking for some ideas and support here -  I am the admin for a financial services company, we have lots of regulations. We received a request that we now need to have our approvers “certify” that they checked the asset in the proof for x, y, z. My initial thought is to add a custom form to the document but this would be brand new behavior for our approvers to fill out and don’t love this. We also had someone bring up adding a comment, I also don’t love this because it is manual and think that we will be chasing down approvers to add this (also will mess up my automated workflows). Has anyone ever experienced this or has any idea? TYIA

Hello!I need to write a report that captures how many total active jobs there were in any given month of a year. My main problem is our active status’ are custom fields and WF doesn’t seem to want to work with those.How do I get this report?ThanksJustin

Buried in the extremely large feature release last month, were a number of layout template enhancements which I wanted to call out for those of you who might have missed it. The LT enhancements are applicable to all contracts as far as I can tell. https://video.tv.adobe.com/v/3483245/Please watch the recording if you’re interested in the new LT functionality below.-- Determine the options that appear in the More menu (proj, task, issue, portfolio, program)-- Determine toolbar options (e.g. you can hide everything except Create Project from Template)-- Customize header fields to include custom fields. (the 5 field limit remains unchanged)-- Customize left nav bars for groups, teams, users, templates Tagging in ​@user01245 for the 4th bullet point -- this might fix your issue more efficiently if you lock your casual requesters out of this section on their details page.