Product Communities

Could anyone offer some advice on a Hard Bounce issue we have developed this week.The error is: 550 5.7.1 Unfortunately, messages from [xxxxxx] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. It is affecting Hotmail.co.uk, Hotmail.com, live.co.uk, outlook.com and msn.com domains.Prior to this we have been sending to these domains without issue since our instance was set up 2 years ago. We are emailing known in life customers (not prospects).I raised a Marketo support ticket and they have given a copy and paste answer:Since this issue depends on deliverability practices/IPreputation/domain reputation and marketo support has limited resources (available in open source) we have limited scope to investigate this further, If the issue persists after whitelisting, I would recommend reaching out to your CSM, who can further engage the

Hello, I have a requirement where i have to get a dynamic value from the map, this map is stored on the profile of the customer. They key of this map has two components , one component that comes from context data and other component that comes from offer attribute, what i want to do is to append context data and offer attribute and fetch the value of this key from profile. The problem is when i use + to append them the + function always returns a double and hence i get an error that i can’t pass double as a key. I searched the documentation but there is no way to append two strings in AJO ranking.  Does someone has any idea on how to fix this. 

Hi Adobe Community, I’d like to ask for clarification regarding the new Decisioning functionality in Adobe Journey Optimizer: 1. Is this new Decisioning capability intended to replace the existing (legacy) Offer Decisioning feature?- If yes, do you already have a timeline for when the old functionality will be deprecated or disabled? 2. Or is the new Decisioning module meant to be an additional capability that will coexist with the existing one? 3. In the new Decisioning,, where can I configure Placements for web banners? In the legacy version, placements were clearly defined, but I’m not able to locate this option in the new interface. Any guidance or documentation references would be greatly appreciated.  Thank you! 

We have a ZoomInfo tracking snippet installed on our Marketo landing pages. ZoomInfo is integrated with Marketo, and we’ve configured it to de-anonymize specific job titles from the company-level data captured when users visit a Marketo landing page. Once those contacts sync, we trigger a campaign for them.While I can see traffic to the landing page, ZoomInfo is not showing any visitor information—it indicates that there is no data available to de-anonymize. Is there a known issue with using the ZoomInfo tracking snippet on Marketo landing pages, or is there a specific placement requirement for the snippet? The snippet is working as expected on our website pages.

We track the number of projects for KPI. Is there a way to filter for when a project status is changed to complete  so we know the date that was done.

We are migrating our AEM environment from AMS to AEM as a Cloud Service (AEMaaCS). In our current production environment (AMS), we have 1 Author instance and 4 Publisher instances. One of the custom feature: Whenever a Topic is published (replicated), we need to send Topic content to an external application (from publisher only).Currently, we compare configured sling id with 4 publisher’s sling ID and ensuring sending the content from 1 publisher only. After AEMaaCS migration, how we can achieve the same functionality (identify 1 pod publisher out of multi pod publishers) and then send the published content to external app from 1 pod publisher only.

If a unique visitor A came to the home page than to a product page. We will have +1 for the website unique visitors. However in the page breakdown, we will see +1 in home page unique visitor, but what about product page breakdown will we also see +1 or it will give 0?

Hi Everyone,I created an Assignment Report to view current projects for a selected users are working on. The report works as expected for admins, but I’m running into an issue the a non-admin user is unable to view theProject >> Line of Business columnIssue The report includes a column: Project >> Line of Business When I (admin) view the report, the Line of Business values display correctly When a non-admin views the same report (no filter/view changes), the entire Line of Business column is blank  What I’ve already tried Verified no filters, prompts, or views are changing between users Used Text Mode to reference the Project field directly Set Report Settings → “Run this report with the access rights of” an admin user → The column is still blank for non-admin users I appreciate any guidance or insight on this issue!

Hi Everyone,I’m trying out the web channel → web experience feature in adobe journey optimizer and need some guidance on testingHere’ what i’ve done so far:Created a journey in AJO Added a web experience action in the journey Selected my website page url in the web experience in non-visual editor mode, configured a content change for a specific element on the page the journey entry condition is based on the web eventNow i’m bit confused about how to test and validate this setup:How do we see the personalized content on the page, my page is websdk enabled and datastream flows into correct sandbox and i’m testing in the same sandbox

We started using Dynamic Chat and are finding some gaps in the reporting that we would love to have. Currently, the default just shows everyone that reached any goal within a dialogue. The issue is that 1 dialogue may have multiple different goals and not all are as  important as others (i.e. we have an MQL goal vs someone who is subscribing to receive content). We want to be able to see in the reports the conversations by goal to show over time how many people hit each different goal.What I’m also noticing is that the global reports are pretty good, but you cannot segment them at all by dialogue on that screen and it’s causing me to go into each dialogue to see it’s performance. I’d love a filter at the top for the different dialogues so you have it in 1 place and can view all the reports. I’d also like to have the ability to compare across different dialogues easier. For instance, we have so many people that engaged across all of our dialogues over time, but I’d like to see that 10 w

adaptTo() turns 15 in 2026. From 28–30 September 2026, we’ll meet in Berlin for three days of developer talks and discussions focused on AEM and the underlying open-source stack.Details, tickets, and Call for Papers:https://adapt.toTickets are now available. Loyalty Tickets are available for returning attendees, and Early Bird pricing runs until April 12, 2026.The Call for Papers is open until 5 April 2026 — submit your talk!Please note: This year we’ve adjusted the schedule to allow arrival on Monday morning without missing content.Registration starts Monday at 11:00.Conference begins Monday at 12:00.– adaptTo() Conference Team

Hi Community,I'm setting up Sling Content Distribution (SCD) in AEM as a Cloud Service to replicate content from Author to Publish using a custom agent and Java code.Here’s the agent configuration (com.adobe.granite.distribution.core.impl.AgentConfiguration-myagent.config): name="myagent"enabled=B"true"serviceName="sling/distribution/service/default"serializationType="default"log.level="info"packageExporter.endpoints=["http://localhost:4503/libs/sling/distribution/services/exporters/default"]packageImporter.endpoints=["http://localhost:4503/libs/sling/distribution/services/importers/default"]transportSecretProvider.target="(name=default)"  And here's the code I'm using to trigger the distribution:ResourceResolver resolver = resolverFactory.getServiceResourceResolver(Collections.singletonMap(ResourceResolverFactory.SUBSERVICE, "distributionService"));DistributionRequest request = new SimpleDistributionRequest(DistributionRequestType.ADD, "/content/myproject/en");Distribut

As javax.servlet dependency has been deprecated we are getting tidelift suggestions to upgrade to jakarta.servlet. However, when we update to that we are getting below error -Error: /apps/runner/_work/jabcd/japp-name/core/pom.xml [0:0]: Class org.ab.web.appname.core.servlet.FetchPDF is not assignable to specified service jakarta.servlet.Servlet Suggestions on this error asking again to revert back to javax.servlet. Just checking has anyone encountered this issue before? What solution has been implemented to address this. Pls share your experience. Thanks. -Nilesh

AEM 6.5, SPA, Angular 9, Bootstrap 4AEM Forms packages:adobe-aemfd-linux-pkg-6.0.1120.zipadobe-aemfd-compat-pkg-2.0.48.zipSometimes a submission fails for no obvious reason in the UI. When we look in error.log, we see errors about an "Illegal address".  We've been unable to come up with steps to reproduce the issue as it happens intermittently across forms.  Email addresses used for the form's TO and FROM fields are correctly formatted.  AEM mail server configuration confirmed to be correct by Adobe support.  Stacktrace: 31.12.2024 08:49:14.161 *ERROR* [IP removed [1735652954103] POST /path/to/form/jcr:content/guideContainer.af.submit.jsp HTTP/1.1] com.adobe.aemds.guide.service.impl.MailSubmitActionService Could not create emailIllegal address javax.mail.internet.AddressException: Illegal address at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:122) at com.adobe.aemds.guide.internal.impl.utils.GuideEmail.createEmail(GuideEmail.java:122)

I have created this Inbound webhook for SMS https://platform-va7.adobe.io/journey/webhooks/ingest/277029ed-xxxxxxxxxxxxxxx What should I do next? I'd like to have the opt out data (tracked with that webhook) in an AEP dataset... What steps should I follow once I have the webhook URL? Thanks.

Hi Everyone, I need to update the value(XXX) in the field namely “Cust_Seg” to value(“YYY”) for more than 1000 records using SQL query function. Can you please help on this.  Thanks Saravanakumar

Hi Team,I’m testing an AJO Web channel (Inbound web) configuration and facing an issue where the experience is not delivered, and nothing appears under AJO→ Edge delivery in Assurance.Here is my setup:1.) Web SDK implemented via Tags(Launch)Datastream has : Ajo enabled, Offer decisioning enabled, edge segmentation enabledjourney is published, Profiles qualifies for JOAI segmentAssurance session connected and events are visibleQuestions: 1.) Is there any additional configuration required in web sdk to trigger AJO Web channel delivery(beyond renderDecisions and surfaces)?2.) How can we confirm whether the request is being evaluated by AJO vs ODE3.) Are there specific requriements around surface matching format(web://hostname/path)?4.) should the eventType be something for AJO Web Channel?Any guidance on what could cause AJO not to return propositions despite correct surface and journey qualification would be appreciated.Thanks in advance

Hi there,We’re currently building new email templates using the Design Studio email editor. While the new features are much more flexible from a branding perspective, we’re running into alignment issues with images and text.Specifically, when two modules are meant to sit side by side, the formatting breaks if the text lengths are not an exact match. If one module has more characters than the other, the alignment becomes uneven rather than shifting down while remaining aligned.In the previous email editor, longer text within one module would simply push content down while still keeping everything properly aligned. Is there a similar setting or workaround in the new editor to achieve this behavior? Inline modules because the text is the same line length Formatting gets messed up when the second title is longer and adds more lines vs shifting the text down and keeping the arrows are start of the titles inline