Customer AI Instance Failing – NOT_ENOUGH_OBJECTIVE Error

Hi everyone,

I created a Customer AI instance where the goal is set to a specific event type. When I try to run the instance, it fails with the following error:

Error Code: VALIDATION-400 NOT_ENOUGH_OBJECTIVE
Require at least 50 users with qualifying events to build a model.

I already have more than 50 users meeting the qualifying event criteria, but the instance is still not generating scores.

Could someone please clarify what the actual minimum number of users required is to successfully generate scores? Also, are there any additional constraints or thresholds (such as training window requirements or minimum events per user) that must be met?

Thanks in advance!