We're currently testing the Business Rules functionality in Adobe Journey Optimizer, specifically focusing on frequency capping. For example, we've configured a business rule to limit a customer to 1 email per week. In our test journey, we attempt to send 4 emails total—2 scheduled for this week and...

Yes, thanks it did require Adobe Support to make the change and it resolved the issues.

We enabled the business rules and activated them.  The button does not appear in the UI on the email template editor, as displayed in the video.   We have opened a ticket with Adobe Support

We have the ability to set the business rules and activate them? However the tutorial videos show that we need to apply them at the message level?  Does anyone know the permissions level required or is this a UI bug?  It is supposed to be here: 

We are exploring practical use cases for the Customer AI.  One of the ideas is to calculate the customer engagement rate with the email channel to see how engaged the customer is on our retention emails sent related to their monthly subscription.   Is this a practical use of the Customer AI function...

Have you considered excluding theme if they are in an audience were the message ID matches your offers email?Alternatively, if the offer email is a separate offer journey, you could exclude them if they were in an Audience that looked for anyone that is Match on Journey Action ID at any time.  If it...

I have had a few marketers raise questions about the New reporting tool. When measuring email click-through rates (CTR) in the industry, the standard practice is to use "unique clicks,"  meaning each recipient is only counted once even if they click multiple times on the same link within the email; ...

Where do you submit enhancement requests?   We had to export to SendGrid this year as a solution. 

Description -When searching for audience and journeys, I want to be able to search by including AND excluding terms.  I want smart search.    Why is this feature important to you -We mark several of our journeys as DEMO and Test, for earlier versions.  I should be able to search for a specific name ...

Description -We need the Abiltiy  to determine the engagement of customer based on the the Journey or Campaign Name in an audience.  In particular, to state, if the Journey Name starts with/contains "xyzFY25..." Why is this feature important to you -Currently, we can only use the Journey ID, which m...