Enable the Ability to see/apply the Business Rules via a button in the Messages UI?

Forum|Forum|10 months ago
March 4, 2025
2 replies
664 views

We have the ability to set the business rules and activate them? However the tutorial videos show that we need to apply them at the message level? Does anyone know the permissions level required or is this a UI bug?

It is supposed to be here:

Best answer by SatheeskannaK

@caveman77 I don't see that it's not showing in the UI to add the business rules option. Doesn't seem to be a permission issue. Probably open a ticket adobe support to look into this issue.

SatheeskannaK

Accepted solution

Community Advisor

@caveman77 I don't see that it's not showing in the UI to add the business rules option. Doesn't seem to be a permission issue. Probably open a ticket adobe support to look into this issue.

Thanks, Sathees

RiteshY18

Community Advisor

@caveman77 you did not see because you have to define rule and then activate it to be available to use for you campaign , go to admin section to define business rule, and if it not define would not be available by default

https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-rules/configure-frequency-capping-rules

C

Caveman77Author

Level 4

We enabled the business rules and activated them. The button does not appear in the UI on the email template editor, as displayed in the video. We have opened a ticket with Adobe Support

C

Caveman77Author

Level 4

@caveman77 it worked, yeah your end worked with Adobe support

Yes, thanks it did require Adobe Support to make the change and it resolved the issues.

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