Adobe Journey Optimizer

Hi @dugganab @SatheeskannaK We have a use case We aim for the individual to receive the initial email, concluding their journey at that point. Subsequently, we intend to implement a condition in AJO that excludes this specific profile, preventing them from receiving any emails for a period of six mo...

Currently, tags can be added in the journey but how to retrieve them in the expression editor or email templates?

Does anyone know if we can use offer decisions within the in-app channel that’s part of a journey? When I look at the in-app message interface within a journey, it’s not showing offer decisions, rather it’s only showing profile attributes.

Hi everyone, I read the documentation about Capping and Throttling, because we want to create customActions in AJO with conecctions to APIs with limits in the events sent per seconds, but we don't understand If the limits apply to the customAction and all of the journeys that they use it or we have ...

I have records in Journey Orchestration journeys that I would like to jump to a different Journey Optimizer journey depending on specific criteria in the JO journey. Is this possible using the 'Jump' action?

Hi, I'm a little bit lost about how manage the third party unsubscription. I have my external landing page for unsuscbribe profiles (info.myexternalunsub.com/Email-Preference-Center.html?&optout=true). So, I will create the message template in a journey and add "External opt out" type in Unsubscribe...

Hi, How do we exactly fetch the journey status (i.e., whether it is live, stopped, draft, etc) through the query service in AJO? What is the field name which should be called for fetching the status? I am trying to fetch all the live journeys but not able to find the field name through which I can f...

Can you tell me what is the reson of "INTERNAL" and "messageExecutionFailed" in Journey Report and wer are facing the issue 7 profile entered in the journey and it is showing that 9 Exited from Journey and 9 get failed 

Hi Team, I have a usecase where I need to select a specific field from the profile schema for reading out the email for campaign. However if this field is empty then I want AJO to select some other field for reading the email. Currently we can only select one field using the execution field option i...

Hello,  I have a question about the suppression list feature in AJO. As far as I comprehend, this feature allows us to add users whom we do not wish to contact. I included my personal email address in this list and scheduled a campaign to send me an email. However, I am still receiving emails from A...