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Zahid_14
Zahid_14
Level 2
April 13, 2024
Question

Create audience based on custom action

  • April 13, 2024
  • 1 reply
  • 1008 views

Dear Good People, 
I am struggling to create an audience based on the custom action id. I mean the persons for whom that custom action triggered. I have used the journey action id like this:

But it seems not working as it qualifies 0 persons. 

I can see it my custom action in the data sets like this:
select _experience.journeyOrchestration.stepEvents.actionID

from journey step events
where _experience.journeyOrchestration.stepEvents.journeyID="xxx"


Does anyone know where can I find this in the audience section/event?

 

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    1 reply

    Mohan_Dugganab
    Adobe Employee
    Mohan_DugganabAdobe Employee
    Adobe Employee
    April 14, 2024

    message feedback attributes that you are referring to captures contact history only for native channels.

    For custom actions, contact history logs will not be captured in ajo_message_feedback_event_dataset. You will have to get those from the external system or leverage data distiller queries to query step events and write it into a custom contact history dataset

     

     

     

    Zahid_14
    Zahid_14Author
    Level 2
    April 18, 2024

    In that case what other customers are creating audience based one who are contacted by custom channels like SMS, Viber, Postal etc? 

    Zahid_14
    Zahid_14Author
    Level 2
    April 21, 2024

    @mohan_dugganab , any answer? How your other customers are creating audiences based one who are contacted by custom channels like SMS, Viber, Postal etc? Is it only possible to export the datasets and then import it back in audience? Or using data-distiller? 

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