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What is the difference between Push Opened vs Clicked

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Level 6

Hi,

 

As per title, we are looking to leverage the Reaction Event, but is a bit confused on the differences between the two. When someone receives the push, I thought there would only be one action (aka clicking on the push?)

akwankl_0-1712851991393.png

Thanks.

1 Accepted Solution

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Correct answer by
Community Advisor

@akwankl Below is the difference between push open and click,

  • Push Click - When a push notification has been delivered to the device and the user has clicked on the device. The user either wanted to view the notification (which will in turn move to Push Open tracking) or dismiss the notification.

  • Push Open - When a push notification has been delivered to the device and the user has clicked on the notification causing the app to open. This is similar to the Push Click except a Push Open will not be triggered if the notification was dismissed.

Thanks, Sathees

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1 Reply

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Correct answer by
Community Advisor

@akwankl Below is the difference between push open and click,

  • Push Click - When a push notification has been delivered to the device and the user has clicked on the device. The user either wanted to view the notification (which will in turn move to Push Open tracking) or dismiss the notification.

  • Push Open - When a push notification has been delivered to the device and the user has clicked on the notification causing the app to open. This is similar to the Push Click except a Push Open will not be triggered if the notification was dismissed.

Thanks, Sathees