Community Topics

We want to start a new Workflow where we send an SMS to customers that had their birthday X days ago on a daily basis. We want them to answer on the SMS with a number (1 to 10). Once we receive the SMS, we want to ask them to clarifiy in a freetext (up to 160 characters) that we then receive. The fl...

Hey All, The above is the SMS connection settings for one of our clients who are on a hybrid mid-sourcing build.For this client we are observing that a portion of our SMS's have the following error:SMPP command submit_sm failed. SMPP channel has a limited throughput. (58).From the information we hav...

Hello, I'm having problems with the SMS integration because i'm using the same external account in two different instances (Message center and Mid-sourcing). I would like to know: To solve this, do I only need to change internal name of the Message Center external account, keeping all the informatio...

Hi all, Im working on a project setting up SMS on an ACS instance and wanted some input on the kind of typology rules one should consider for both marketing and service SMS' Any input would be much appreciated. Thanks,AJ

Hi,  I know which events are used tracking send / opened /clicked but which events are used to track send / opened /clicked app pushed and sms?Do you know if there are some default ones or these needs to be manually configured?These ones? All events: https://experienceleague.adobe.com/en/docs/experi...

Hi,  Is there any feature in AJO which takes into account customer profile from AEP, ctr, open rates and recommends which outbound channel to use in order to contact customer?  Thanks 

Hi, I want to pass an expression fragment (SMS) as follows:"Hi first name" (first name to be taken from the profile attributes) into the custom action message body. Is this possible?If not, can I copy paste this fragment into the custom action body? Thanks 

Hi, I'm trying to reference an expression fragment in the custom action request payload source. Aim is to pass the fragment through API. Can anyone help me with this? 

Hello! I was wondering if the suppression list also works for phone numbers. We have received several complaints from customers that don't want to receive sms and we would like to exclude their phone numbers from our communications. Is it possible? If not, what do you recommend we could do?

Hi All, i need code to do url shortning to send one of the sms campaign Please help me how can i shorten that urlbityl url shortner to shorten urlplease provide code/url ---how can we achieve that @Manoj_Kumar_ @Craig_Thonis @ParthaSarathy@AkshayAnand @Craig_Thonis @Manoj_Kumar_ @Amine_Abedour @Marc...

Hello, I am attempting to send an SMS delivery with a personalized field included. The problem I'm encountering is that the control rule is including the characters in the personalization field as part of the overall character count, exceeding the 160-character limit.Upon my calculation, I've determ...

Hello All, I have a journey which will send SMS to users based on some conditions. As part of my audience evaluation, I need to know whether the user has received SMS from this same journey within last 2 months. If yes, we need to exclude such users from the audience segment,  else the SMS should be...