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SOLVED

dynamic outbound channel recommendation

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Level 4

Hi, 

 

Is there any feature in AJO which takes into account customer profile from AEP, ctr, open rates and recommends which outbound channel to use in order to contact customer? 

 

Thanks 

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1 Accepted Solution

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Correct answer by
Community Advisor

@Michael_Soprano At present, AJO does not provide any OOTB functionality that suggests outbound channels for customer interaction.

Thanks, Sathees

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2 Replies

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Correct answer by
Community Advisor

@Michael_Soprano At present, AJO does not provide any OOTB functionality that suggests outbound channels for customer interaction.

Thanks, Sathees

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Employee Advisor

Hi @Michael_Soprano I'm going to reach out to you to discuss with some colleagues on the product side. These are definitely use cases we are looking at.