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Join Adobe Journey Optimizer product experts for a live Ask Me Anything on October 15th at 8 AM PT about Expanding Your Mobile Reach with RCS & WhatsApp in AJO!
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  • 9/18/25
    Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

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  • 9/15/25
    Adobe is excited to invite you to a unique opportunity to connect, learn, and be inspired by joining our upcoming product launch event this fall!   Adobe x Conversion Accelerator Tour   ️ September 30th, October 2nd, October 8th, October 14th 2025   1pm – 4pm (followed by networking and drinks un...

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    Discussions

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    277

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  • 8/27/25
    Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

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    Discussions

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    499

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  • 12/11/24
    Hi Team,Recently a new feature was introduced in AJO which allow you to lookup aep data while targeting customers via email. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/lookup-aep-dataI created a profile schema and a lookup schema address bot...

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    Questions

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    2.7K

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    16
  • 12/10/24
    Hi, I have a journey which updates 2 profile attributes one after another, when I see journey report it shows all values updated but in actual profile I see some times those values are not updated. Journey is triggered by an event and I don't see updates are always consistent. Any way to troubleshoo...

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    Questions

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    516

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  • 12/10/24
    Hi Community,I have two doubts regarding the treatmentQuestion 1:I am running an A/B test with 100 audience members, where 10% (10 people) are assigned to Treatment A, 10% (10 people) are assigned to Treatment B, and the remaining 80% (80 people) are in the holdout group. You're using open rate as y...

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    Questions

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    499

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  • 12/10/24
    Hi Community,Is there any way to rollback changes to previous version of all aspects of campaign/Journey build in ajo? @SatheeskannaK @Anuhya-Y @Mohan_Dugganab @DavidKangni 

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  • 12/10/24
     Hi Community,I'm working with AJO html and I need to insert a fragment with ID {{fragment id='ajo:8a903d5f-413c-45d2-8096-656daa66' mode='inline'}} inside the <head> section of my page. However, when I do this, the fragment code is automatically moved to the <body> section while import the code. Is...

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    Questions

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    237

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  • 12/10/24
    How can I find an audience called "Audience_1" is used in an Offer, journey and/or campaign? Motive is to reduce number of audience below threshold deleting/optimizing unnecessary audiences.

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    Questions

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  • 12/8/24
    Description - We need approval process in more detailed way instead of simple way like the current limited availability. We want to choose the approval policy during approval process or select the user directly from approval process. Why is this feature important to you - We have 4eye check in our o...

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    Ideas

    Status

    Investigating

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    290

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    2

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  • 12/6/24
    Description - It is a new feature where global exit criteria introduced. we wanted this feature in our initial time itself. we wanted to reduce number of audience creation in many ways. this will help us to reduce the number of audience count as well. so, we need a attribute based filtering conditio...

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    Ideas

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    Investigating

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    355

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  • 12/5/24
    We are in the process of standing up a new AJO instance and migrating over.  Currently customers are either opted in or out of marketing emails, however in AJO we're looking to leverage subscriptions to allow a more personalized experience.  How do I mass enroll people who are opted in currently int...

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    Questions

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    782

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  • 12/5/24
    Hello,  I have a client that has 100K unique (1x use only) Coupon Codes to 100K profiles. We only want to append 1 unique coupon code  to a profile. No 1 coupon code should exist across more than 1 profile; it should be a 1:1 append.  How can I accomplish this in AJO since they don't have a Coupon M...

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    Questions

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    769

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