Adobe Journey Optimizer

Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, w...

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

November '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities New API to retrieve Action Campaigns: A new Journey Optimizer API is now available, enabling you to programmatically retrieve and inspect campaign...

When I am trying to simulate content for a template used in a journey in AJO , it is not happening . I am not getting any email after sending proof of that template . In the view proof section it is showing excluded . And also in the event section of my profile there are some events are showing I am...

This is my understanding. Correct me if I am wrong. 1. Channel Ruleset works globally. It does not have to be assigned to specific campaign / journey. 2. Specific journey Rulesets works only for those journeys which these are assigned to ?

Does Entry Capping affects one or multiple journeys ?

Hi All, We have event data coming from marketo using the OOTB Marketo source connector to AEP. This data is mapped to B2B Activities schema (Experience Event type) in AEP. I am trying to use this event data to trigger a journey  and created an AJO event for the same. I see there are many profiles wh...

There's a case where the client have list of prospects, which are to be migrated to AEP/AJO and the client need to send monthly email communications to Prospects via AJO where the only known information is their Email Address and Consent Status.Current AEP/AJO setup uses CRM ID and Loyalty ID as pri...

Does somebody knows what these colours grey / orange / blue means? 

Assume that I exceeded license metric. If I delete profile from CDP then it would be removed from Engageable Profiles?

After activating a campaign, can you open the email in the editor to see the settings, configuration, styles, coding?

I have run into a strange challenge it seems. In my email surface configurations it seems to be right set up, since the link shows up in the inbox on mobile clients. But for some reasons nothing happens when the email is read on a Desktop client. Why should it work fine for mobile and not on Desktop...