Adobe Journey Optimizer

Hello Journey Optimizer Community, We believe that the best way to improve our offerings is by listening to the voices of those who matter the most—you! We invite you to share your insights and experiences to help us provide you with even better content and resources through this survey -  Take the ...

Hi Community, Here's sharing with you an excellent video on how to set up abandoned cart campaigns. This video offers some fantastic tips and strategies to enhance your campaigns and recover lost sales, and can help you improve your abandoned cart campaigns.    What we would love to know from you -...

Hi, Can you help understand the key difference between AJO Decision Management and Experience Decisioning  feature. It looks like using both you can manage offers. Is the Experience Decisioning only for Code based Experience?  

Hi,In AEP, it was mentioned that Look-alike audiences can be used for other downstream usages, as shown below:The newly created Look-alike audience can be accessed in the Look-alike audiences section of the audience details page, and is also available in the Audience Portal and for other downstream ...

Hi everyone, I read the documentation about the web campaign metrics in the reporte section. I have a question about how can I recreate the formula to calculate the percentage of the interactions (INTERACTION RATE). Regards,Diego P.

Description -This ability to create an audience and exclude anyone with an email on the master suppression list Why is this feature important to you:Allows accurate counts for email campaigns  How would you like the feature to work:1) ability to create an audience that could be added as an exclusion...

When a prospect/Profile unsubscribes from a journey, Which system dataset in AJO captures the information. How Journey uses this dataset to exclude the member from further communications when journey uses different identifier

Hi everyone, Is it possible to stop a campaign with an API? Because the campaign is stuck with the status "In Progress", but the campaign has already sent all messages. Regards,Diego P.

Hi there, I am looking to configure an event in AJO, for example I am looking for pagename = A OR pagename = B. But I noticed in the editor I can only use AND statement instead of OR. Just wanted to check if there's a way around this or we need to build something higher level to encapsulate these pa...

How to join journey_step_events with ajo_message_feedback_event_dataset or ajo_email_tracking_experience_event_dataset. Not able to find profile ID in tracking or feedback table and not able to find messageid in Journey table

Can I create an Audience or Segment of customers with email a suppression list OR use this is an attribute in an audience to get more accurate numbers?  Or is there a way to update the customer profile attribute if they are on a suppression list

Hi there, Just have a few questions on Push notification opt-in/opt out. The only way customers can opt out of push notifications on our app is if they directly configure the settings on their phone devices (not within the app). So if we were to launch a AJO journey, is there a need to have a segmen...