Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi all,I am looking for a solution where I need to export the Opt-out status to a third party solution as soon as the user clicks on unsubscribed on a AJO landing page. Since it needs to happen near real time, Dataset export is not in scope, is there any alternate way like triggering a custom action...

We have a Journey in AJO that is an event based audience. In our full data model, customers can have multiple accounts. Within the event, it tells us which account the customer is using to trigger the event.However before sending the e-mail we need to execute an account eligibility check (i.e. check...

Adobe Experience Cloud certification renewal is better than ever, thanks to a newly streamlined process. Now that the process has launched, we’re reaching out to the Adobe Experience Cloud community—including evangelists, advisors, product teams, and subject matter experts—for your input on the cont...

If I have multiple placement for offers in web should I create separate Decision Scopes for them?What is the best practice?

Should I put different offers into one Offer Collection?As an example:1. 5% discount - Collection 12. Free delivery - Collection 2  And then in evaluation Criteria put them in specific order1. Collection 22. Collection 1  On the other I can put everything into one Collection and then in Evaluation C...

RCS in Business: Unlock the next era of conversation Join us in-person at Google NYC – St. Johns Terminal | August 6th | 8AM   RCS is transforming the way brands connect with customers, with rich, interactive, and trusted mobile messaging experiences that go far beyond SMS. As consumer expectations ...

We are using new feature Supplemental ID When we try to deploy the Journey we are getting error alert an't resolve multiple reentrance journey version '36429d7d-ab35-450f-8f25-09ae6ce51742': Only multiple reentrance event allowed. (ERR_AUTHORING_JOURNEYVERSION_360 )Why we are getting this

HI all,I recently came across a issue in AJO mail where if I use contextual or personalization attributes in the url link. I was unable to track the click events in cja?.In some way, the ajo is not recognizing that as a link.Is there a way to force say the link to be tracked? or any alternative?Link...

We are looking to set up our AJO/AEP sandbox such that members who unsubscribe using our link in the email itself. However, we also want to make sure we can configure the email such that members who unsubscribe using the integrated Unsub feature in their ESP (gmail, outlook, etc) also unsubscribe fr...

Hello,We are looking into using content fragments together with AJO. We found a lot of documentation including a step by step of how to do this in the community here. The content fragment seems to be a reference, since it can also be edited directly from AJO but the documentation states that it is i...